ASAC offers meaningful, rewarding work that changes lives and communities. Staff are supported with training and development opportunities at all levels of the organization. If you are looking for a place where you can be passionate about what you do and can grow and advance your career, whether starting out or looking for the next opportunity to learn, join the ASAC team.

We are seeking a full-time Patient Services Representative (PSR) in Cedar Rapids. PSRs are a critical part of the team as they are often the first contact a patient may have when engaging in our services.

PSRs will:

• Provide excellent customer service; greet all incoming patients/visitors and notify appropriate staff person of their arrival
• Allocate calls to appropriate department and/or staff member
• Schedule patient appointments, confirm appointments, and manage appointment schedules to ensure timely patient flow and accurate reporting
• Collect all required patient information necessary to ensure accurate demographic entry
• Verify insurance eligibility and benefits to ensure accurate and timely remittance, verify and inform patient of program eligibility through State and organizational opportunities (Sliding Fee scale) and inform patient of financial responsibility
• Manage patient communication and correspondence (phone, fax, mail, letter, text)
• Collect patient payments
• Ensure accurate and timely information exchange with clinical department
• Reconcile cash drawer to ensure accuracy
• Travel as required to attend meetings and trainings
• Maintains strict confidentiality, in accordance with HIPAA and 42CFR

Requirements

Qualified candidates will have a high school diploma/GED. Candidates must have strong computer skills with experience in Microsoft Office programs, be effective communicators both orally and in writing and have experience with a multi-line phone system.
Candidates must be able to successfully complete an extensive background check process. As a condition of employment, new hires will be required to provide proof of their COVID-19 vaccination or have an approved exemption.

Salary and Benefits
ASAC offers competitive compensation. Staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability, Voluntary Life Insurance, Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan

with a match and a generous Vacation, Personal Time and Sick Leave Plan.
ASAC is an Equal Opportunity Employer

Job Type: Full-time

Pay: $15.70 - $16.00 per hour

Benefits:

• 403(b)
• 403(b) matching

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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