Head of Claims Best Practices, Group Benefits Job at Guardian Life Insurance Company
Reporting to the Head of Claims Shared Services, Group Benefits, the Head of Claims Best Practices, Group Benefits is responsible for ensuring all compliance changes, process changes and process improvements are documented and implemented across all products. This leader will manage best practices across Absence, LTD and Life products and drive towards ensuring all claims are handled in a consistent, flexible and fair manner. This leader will ensure understanding of all policy contracts and will keep current with all state regulatory changes in the market. This individual will work with Disability Product, Disability Claims, Legal and Compliance to partner on building competitive and market leading policies and processes that will ensure compliance standards are met, while also offering competitive products, improving claims outcomes and driving profitable growth. This leader will partner with Training to support the development and implementation of new policies and procedures across Claims.
The Head of Claims Best Practices, Group Benefits will be responsible for leading a team within the organization. This leader will serve as a primary resource and provide direction to the organization by setting objectives, communicating progress, and holding the staff accountable for department goals and objectives. This leader is responsible for assisting staff with career development and career progression, along with encouraging candor and challenging the status quo to continuously improve the way we work. This leader partners with internal cross functional stakeholders to drive the department’s focus while also ensuring the delivery of the broader Claims organization’s strategy and goals.
You will
- Lead team of Claim Best Practice Leaders.
- Develops and implements all Disability Claim best practices, policies and procedures.
- Provide thought leadership and direction on claims disability management.
- Ensures consistent quality of care standards for Guardian consistent with policy language, adherence to state specific regulatory requirements that meet claim quality standards.
- Promotes a culture of constant growth, learning and improvement.
- Assists in projects as assigned, providing a best practice perspective to areas such as product development, processes, and standards.
You have
- Minimum of 5 years of disability claims experience.
- Bachelor's degree or higher.
- Previous leadership experience involving decision making, trouble shooting, staff development, and related skills and abilities.
- Superior communication and presentation skills.
- Must be analytical and detailed oriented, with solid organizational skills.
- Must be goal and deadline oriented.
- Will require travel, as necessary.
Location
This is a remote position with preference given to candidates in commuting proximity to an office.
- Bethlehem, PA
- Holmdel, NJ
- Hudson Yards, NY
- Pittsfield, MA
- Atlanta, GA
- Boston, MA
- Bridgewater, MA
- Chicago, IL
- Dallas/Plano, TX
- Newport Beach, CA
- Stamford, CT
- Tempe, AZ
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Salary Range
$93,370.00 - $173,390.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
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Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
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Dental plan
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Vision plan
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Health care accounts – flexible spending, health reimbursement, and health savings accounts
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Critical illness insurance
Life and Disability Insurance
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Company-paid Life and Disability insurance plus voluntary supplemental coverage
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Accident insurance
Retirement and Financial
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401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
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Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
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Flexible work arrangements (part in-person/part remote)
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Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
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Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
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Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
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Emotional well-being, mental health, and work/life resources powered by Spring Health
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Wellness programs, including fitness program and equipment reimbursement
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Child, adult, and elder back-up care support through Bright Horizons
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Adoption assistance
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College planning
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Tuition reimbursement
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Student loan assistance
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Commuter benefits in select metropolitan areas
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
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Employee Resource Groups that advocate for inclusion and diversity
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J.E.D.I. certification and training programs
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Matching gifts/volunteering
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
.
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