*Fortune 100 Company*

*Vertical growth potential*

The Fraud Investigator position sits within an up and coming department, where you are tasked with uncovering the truth and resolving fraud crimes. Internet and phone fraud schemes are constantly evolving. Anyone can be targeted, have their accounted hacked, and not even be aware it's happening. As Fraudsters become increasingly creative in order to carry out their crimes, there is an increasing need to investigate and deter these sorts of cases. A career in fraud will keep you on your toes and presents the opportunity to utilize your investigation skills to bring about justice.

Former military members and law enforcement professionals are encouraged to apply.

Backgrounds that would transition well into this role: Fraud, Skip Tracing (LexisNexis, Accurint, TLO, Experian, idiCORE, etc.), Financial Crime, Customer Service, Collections, Loan Processing, Tax Analysis, Risk Management, Legal/Courts, Paralegal, Claims (Investigator, Adjuster, Analyst, Examiner), Banking (Audit, Analyst, AML, BSA, KYC), Insurance, Law Enforcement, Dispatching

What you will do:

The Fraud Investigator is responsible for applying fact-finding methods to investigate potentially fraudulent activity. The ideal candidate will seek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers and maintain that balance as the business grows and fraud trends evolve. Responsible for performing investigative research and analysis of data and, through interaction with callers, identifying cases of potential account takeover, ID Theft, and abuse.

This role is performed in an inbound call center style environment.

Duties & Responsibilities:

• Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented
• Request additional caller documentation when required for investigation
• Complete investigation utilizing fraud detection and risk mitigation methodologies including skip tracing and identity verification tools
• Document findings and provide communication back to the caller
• Evaluate, process, and document identity theft, customer validation claims, and account takeovers
• Collect, research, and validate data against relevant guidelines

Skills/Abilities and Knowledge:

• Working knowledge of cable or telecom operations, fraud investigation, and/or detection and analysis, and laws/regulations related to fraud and general risk management
• Critical Thinking skills, ability to make decisions and communicate them despite negative reactions
• Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
• Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
• Basic data analysis skills
• Skip Tracing (preferred)

Schedule:

Training: 3 weeks, 8:00 am - 5:00 pm (M-F)

*Regular schedule starts immediately after first two weeks of training*

Current Work Hours:

(Tues – Sat 1 pm to 10 pm) OR (Sun – Thurs 1 pm to 10 pm) OR (4-10 hour shifts, multiple options)

Saturday and Sunday shifts 12-9pm*

Education:

High school diploma or GED

Bachelor's degree in Criminal Justice or Psychology is a plus*

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Overland Park, KS: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Skip Tracing (LexisNexis/Accurint/TLO/Experian/idiCORE etc.): 1 year (Preferred)
• Fraud: 2 years (Preferred)
• Investigation or Risk Management: 2 years (Preferred)

Work Location: In person

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