Customer Service Representative Job at Simpsons Printing
Customer Service Representative
Job Description:
We are looking for an experienced and seasoned customer service representative who will always be on top of their performance and contribute to the overall excellence of our customer service. A perfect candidate that we have in mind must be outgoing, organized, attentive to detail and willing to go the extra mile to make the customers’ experience memorable, smooth, joyous, and efficient.
Duties:
- Handle administrative tasks such as: o Sorting and filing work orders o Generating daily/monthly/yearly reports o Writing work order tickets, collecting payments o Communicating with customers as orders are ready for pick-up o Check to ensure that appropriate changes were made to resolve customers' problems (as needed). o Field incoming phone calls and direct to appropriate internal staff. o Distributing incoming packages to appropriate department o Ordering supplies o Enter customer orders into DOS Box system with precise accuracy
Qualifications:
- Excellent communicator and interpersonal skills
- Positive attitude with a customer focused mindset
- Shows initiative and enjoys working as a team
- Strong ability to work independently
Experience:
- 1 year in customer service industry
- 1-3 years in printing industries (preferred)
Education:
- High School Diploma
Hours/Wage:
- 8am to 5pm Monday-Friday
- 36-40 hour/week
- $17-19
Benefits:
- Retirement Contribution
- Dental Insurance
- Health Insurance
- Paid time off
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
- 2 years
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Rapid City, SD 57702: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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