Wholesale Account Specialist Job at Patagonia, Inc

Patagonia, Inc Reno, NV

Job Title: Wholesale Account Specialist
Location: Reno, NV Service Center
Reports to: Wholesale Accounts Supervisor
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
General Summary
The Wholesale Account Specialist is a pivotal part of the Patagonia Wholesale business. They collaborate closely with internal and external Wholesale partners to promote the success of our Wholesale business. The Specialist is responsible for providing exceptional service and support by phone and email to Specialty Dealers and Sales Reps. They manage a geographic territory of accounts within the US and Canada. They will work in a variety of systems to ensure timely and accurate delivery of orders. The Specialist participates in various projects and tasks outside of the normal job description throughout the year.
What You’ll Do
  • Provide an exceptional customer experience for Wholesale accounts and partners by email and phone.
  • Manage regional and territory responsibilities, with a focus on establishing and fostering close relationships with Wholesale partners.
  • Complete assigned daily and seasonal tasks and projects in a timely manner.
  • Actively monitor and manage Wholesale orders through various systems.
  • Troubleshoot and optimize day-to-day operations.
  • Promptly respond to account inquires and requests via verbal and written communication.
  • Assist in the new account onboarding process.
  • Resolve shipping issues by coordinating with dealers, shipping providers, and the Patagonia shipping team.
  • Conduct outreach to wholesale accounts and sales reps as the need arises.
  • Identify and communicate system problems to help ensure prompt resolution.
  • Support and participate in the training process for new hires and systems.
  • Develop and maintain proficiency in Microsoft D365 Finance and Operations, D365 Customer Engagement, Workday, Power BI, Tableau, Manhattan WMS, A52 Blastramp WMS.
Who You Are
  • Passionate about and committed to saving our home planet
  • Solutions oriented
  • Proactive and forward thinking
  • Able to accomplish all aspects of the job with little supervision
  • Enjoys collaborating in a team environment
  • Detail oriented and extremely organized
  • Able to work under pressure and manage time efficiently
  • Adaptable, leans in to change
  • Analytical and comfortable with numbers
  • An excellent communicator, written and verbal
  • Exercises sound judgment and follows all safety guidelines
  • Growth focused
  • Flexible to work overtime during peak seasons
Experience You Bring
  • Wholesale service/sales experience preferred
  • Customer service and/or account management with an emphasis on communication by email and inbound phone calls
  • Proficiency in Microsoft Office Suite, particularly Excel, Word and PowerPoint
  • Workload management across multiple communication types, mainly in an email inbox and/or CRM platform
  • Proven experience working in small teams, in a highly collaborative and project-based environment
  • Proven record of solving problems
  • Collaboration across channels and departments
  • Strong analytical skills
  • Previous work in small scale retailers preferred
  • Proficiency in Microsoft D365 F&O and CRM preferred
  • College degree preferred
Physical Requirements
  • Ability to remain stationary for extended periods of time.
  • Ability to look at a computer screen for extended periods of time.
  • Ability to maintain composed and professional demeanor within a flexible and busy work environment.
  • Ability to travel domestically, utilizing various transportation methods, on an as-needed basis.
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customer, and vendors.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.



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