Position Title: Transportation Representative

Classification: Non-Exempt

Reports To: Scott Matney, Branch Manager

Department: Surface Logistics / Transactional Truck Brokerage

Location: Overland Park, KS Branch Office

Job Summary

The Transportation Representative is responsible for sourcing, negotiating, and securing capacity in a timely and cost-effective manner. This position represents the core of our Company operations as they are responsible for coordinating daily freight load movements on a national scale while maintaining customer satisfaction in an extremely high-pressure, time-sensitive manner. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

• Ensure compliance with all SOPs and daily adherence to requirements.
• Source carrier capacity and negotiate pricing to cover customer freight.
• Understand market trends and seasonality of capacity.
• Develop carrier relationships and contacts at multiple levels (dispatch, sales).
• Convert new carrier relationships into repeat business.
• Source carriers, negotiate rates, problem solves, and manage problems.
• Provide and negotiate customer pricing for RFQ
• Document and manage problematic events and issues during the life of a load.
• Escalate issues to the proper people at the right time.
• Follow up on load statuses and assure deliveries are made.
• Input shipment data in EDGE and manage shipment from pickup to delivery.
• Evaluate and provide shipping instructions to the service provider.
• Review documents submitted by carriers to assure accuracy, detail, and completeness.
• Manage, service, and grow current customer/carrier relationships.
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable attendance expected
• Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, and Skills Required

• Bachelor’s Degree required with specialization in Logistics, Transportation, or Supply Chain Management preferred.
• 1+ years of experience in Transportation, Brokerage, or Customer-Facing role.
• At least 1+ year experience in Carrier Sales/Freight Brokerage.
• Experience in motor carrier negotiation and pricing models, including TL, LTL, Drayage, Dry Van, Flatbed, and Reefer.
• Strong analytical and communication skills with proven ability to work within the framework of the Team. Team concept and Teamwork are essential functions performed daily.
• Excellent verbal and written communication skills, as well as, interpersonal and disciplined problem-solving skills.
• Demonstrated competency in MS Office Applications (Excel, Word, Access, PowerPoint).
• Ability to assist management with research and development of new techniques and procedures to increase the efficiency of transportation operations.
• Provide additional assistance with projects and other items to be assigned periodically