All the benefits and perks you need for you and your family:

• Career Development

• Whole Person Wellbeing Resources

• Benefits from Day One

• Paid Days Off from Day One

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Days M- F 8AM – 5PM

Location: Advent Health Calhoun, GA

The role you’ll contribute:

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.

Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment.

The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.

The value you’ll bring to the team:

• Support EHR and ancillary training efforts and continuing education training across the medical group.

• Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.

• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.

• Actively participates in best practice sustainment efforts through solution implementation, activation, and post go-live support.

• Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.

• Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.

• Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.

• Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.

• Deliver effective functionality and standard workflow training to end users.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Associate degree, certificate, or 5 years of highly relatable experience

• 2+ years training experience in a healthcare environment

• Signed off as Epic Service Line Expert (or obtained within 60 days of hire)

Preferred qualifications:

• EHR implementation and training experience

• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS

• 2+ years physician practice operations experience

• Experience in adult learner education/teaching experience

• Experience with process improvement methods and tools, e.g., Lean/Six Sigma