Delivers both internal and external training programs for customer, field support, and internal personnel Obtains information needed to prepare in-house training programs; assists in the preparation of training materials, course content development, and the development of training aids. Conducts training sessions and continuously looks for improvements or revisions to lesson plans and associated documents to meet new training requirements and to keep technical and soft-skills information up to date. Works closely with the Course Development Specialist to ensure proper ISD methodologies and internal ISD procedures are adhered to. May develop some courses to assist the Course Development Specialist.

Specific Duties-

• Conducts technical education programs (ie: outline, text, handouts, tests, laboratory exercises, etc.) for customers and service engineers on current and new products utilizing ISD methods.
• Conducts certification training for field service engineers and other internal employees.
• Conducts soft-skills and leadership training in support of internal initiatives.
• Creates eLearning courses using Articulate and/or Storyline products.
• Creates, reviews, and edits all assigned training materials and designs program improvements on a continuous basis based on customer needs and utilizing ISD standards.
• Recommends modification of lessons, modules or classes in accordance with internal/external client’s unique needs.
• Lectures class on safety, installation, programming, maintenance, and repair of equipment.
• Demonstrates procedures being taught, such as programming and repair.
• Administers written and practical exams and writes performance reports to evaluate trainee’s performance.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Provides on-site application support for new product field tests.
• Becomes subject matter expert by attaining full knowledge of applications, installations and operations of assigned products and HR skillsets.
• Establishes and maintains a close relationship with Product Specialists and HR in order to support the needs of the customer and remain aware of current technical and/or compliance trends, and to ensure Product Manual and lesson plan continuity.
• Complies with and ensure department compliance with Company health, safety and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Other duties as required.

Background-:

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
This position requires a U.S. Personal Security Clearance. Applicant must be a U.S.
Citizen.

WORK ENVIRONMENT: Typically, the work environment will be in a classroom or laboratory environment. The job may also be performed off-site at the customer location. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

SDI is a Federal Contractor subject to customer requirements regarding COVID-19 vaccination. Subject to SDI’s COVID-19 policies, all employees who require routine access to customer-sites must be fully vaccinated unless they are eligible and approved for a reasonable accommodation.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

POSITION REQUIREMENTS:

Education/Training: A Bachelor's Degree in education, adult learning, or a technical discipline is preferred. Three years related experience and/or training, or equivalent combination of education and experience is acceptable. Troubleshooting skills are necessary, and must be computer literate. Strong organizational skills & self-discipline to work independently with limited supervision.

Experience: Individual must have three to five years of training and course development (including eLearning development) experience. Course development experience required. Persons from within the company must have at least one year prior experience, or been involved with both internal and external training activities with a proven track record of success. Must be able to obtain and maintain security clearances.

KNOWLEDGE/SKILLS:

• Ability to analyze, develop and design training and support materials.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to deliver soft-skills and leadership training effectively.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to engage an audience, parse information, and perform testing.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to plan and execute training concepts and conduct training courses
• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Ability to use hands to finger, handle, or feel; reach with hands and arms; climb, balance or stoop, kneel, crouch or crawl.
• Ability to lift packages up to 50 lbs. unassisted.
• Must be able to certify on all Smiths Detection equipment within two years with a passing score of 90%.

POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position. Must have travel flexibility, as well as flexible working hours. This position is remote or at our location, Edgewood MD.

TRAVEL: 90% travel (domestic and international) can be expected at peak times.

Supervises: None

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.