OpenEye, a manufacturer of security products, is looking for a Technical Support Representative to provide phone and email support to our customers for a variety of our video security products. As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner. With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization.

Role and Responsibilities

· Troubleshoot network communications including router issues, WAN link outage, and switch problems

· Troubleshoot software/hardware, user processes and mechanical operation

· Support customers over the phone, email, and/or remote automation interfaces

· Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service

· Assist the department with creating knowledge base articles to increase customer self-support

· Learn new technologies and take on more responsibilities as the organization grows

Qualifications

· High School Diploma or a General Education Degree

· 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment

· Excellent verbal and written communication skills

· Ability to work well with others

· Must be a problem-solver who is flexible and responsible

· Must be able to work in a team-based collaborative environment

· Enjoy interacting with people

Work onsite in our Liberty Lake, WA headquarters.

Preferred Qualifications

· Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.

· Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)

· Knowledge of electrical wiring, proper grounding, etc.

· Knowledge of Linux OS

WHY OPENEYE IS THE RIGHT CHOICE!

• Collaborative, Fun, Creative Culture
• Casual Dress (jeans are welcome)
• Competitive Salary + Bonus Opportunities
• Medical, Life and Disability Insurance
• 401(k) Retirement Plan
• PTO and Wellness Days

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $19.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Liberty Lake, WA 99019: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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