The AAA 4-Diamond Chateau on the Lake Resort & Spa is just 10 miles from downtown Branson, Missouri, discover an Ozark Mountain oasis. Our modern-day “Castle in the Ozarks” welcomes guests with upscale resort amenities, friendly Midwestern hospitality and spectacular lakefront views.

A striking outdoor Roman bath with a waterfall and a massive Swarovski crystal chandelier set the scene for a luxe spa experience at the Spa Chateau. Discover our 14,000 sq ft full-service spa featuring, a tranquil infinity spa, eucalyptus steam room, sauna, 10 private treatment rooms with hydraulic-operated massage tables and heated padding and a team of licensed professional therapists and stylists. The spa is operated by WTS Spa and Fitness.

We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Director! The Spa Director is responsible for providing treatments and effectively managing all operational aspects of the spa and fitness center to include adequate staffing levels, completing financial management duties including budgeting, forecasting, payroll, and scheduling, as well as product inventory and ordering. They will work closely with Resort Sales and Conference Planning to maximize spa services and retail sales to all resort and group guests. The Spa Director is responsible for motivating and training staff to provide the most exceptional guest service experience.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive’s approval.
• Submits all paperwork and financial reporting in accordance with AAG policy.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Assesses all employees’ progress continually, trains employees, coaches’ employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an effective marketing and public relations strategy in a timely manner.
• Ensures facility is only accessed by actual members and/or guests, and that it is always safe and secure.
• Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.
• Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel.
• Implements a strategy to contact conference groups and promotes spa services to attendees.
• Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Provides necessary financial information to corporate and the client’s accounting department for accurate reporting of daily sales and financial performance.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Prepares any incident or accident reports and forwards them to the Corporate Risk Management Department and Arch Amenities Group Operations Director
• Other duties as assigned.

Qualifications

• Someone with a minimum of 2-3 years’ experience in Spa operations or related field.
• Someone with a License, Registration, and/or Certification required: State or National certification in Massage Therapy.
• CPR Certification.
• Someone with working knowledge of computer programs including: Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software (Spa Soft) preferred.
• Someone with excellent Interpersonal, communication and listening skills – with both external and internal customers.
• Someone with retail purchasing and inventory knowledge.
• Someone with a strong attention to detail and high standards of quality and cleanliness.
• Someone with strong analytical and problem-solving skills and ability to handle pressure situations with ease.
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: One location

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