About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person – First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

1. Excellence and Innovation

2. Finding Ways to Say “Yes”

3. Caring at the Core

4. Agents of Change

5. Support, Empowerment, and Development

6. Inclusion, Diversity, Equity, and Collaboration

7. Integrity and Accountability

Summary:

The Brooks Program provides short-term housing services to families experiencing homelessness in Washington, DC. The building contains 50 units and is in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing within 90 days. The Shift Supervisor will ensure the smooth operation of each shift and provide oversight of the residential and subcontractor staff on site.

Responsibilities:

• Provides onsite supervision of the residential staff to ensure each shift runs smoothly.
• Provide onboarding and training for new residential staff.
• Provides appropriate oversight of the participants and reenforces program policies.
• Provides an efficient and safe working environment for participants, employees, and visitors. This includes ensuring spills are attended to and universal precautions are utilized.
• Perform and/or oversee the intake process of new families entering the program during their shift. This includes reviewing, explaining, and providing each family with a copy of the program rules during intake and reviewing the rights and responsibilities with the families.
• Provide a shift report at the end of the shift and ensure that all pertinent information is properly communicated.
• Ensure that all residential aides on shift complete shift documentation before the shift ends. This includes reviewing their shift logs, unusual incident reports (UIR’s), and other shift documentation.
• Maintain and post the weekly floor assignment for the residential staff on assigned shift.
• Provides de-escalation services to the participants as needed and ensure the safety and well-being of all staff and residents, including contacting onsite security, Mobile Crisis, and/or CHAMPS as necessary.
• Properly communicate urgent matters to the appropriate on-call manager if after regular business hours.
• Ensures noise within the facility is kept at a minimum during quiet hours.
• Ensures all staff always remain awake and alert
• Report any maintenance issues to Operations Leadership by following the established protocol.
• Receive deliveries and ensure items are properly stored in their respective areas. This includes facility supplies and daily meal service deliveries.
• Assist the Assistant Operations Manager in maintaining the facility inventory. This includes properly communicating when supplies need being replenished.
• Performs all other duties as assigned.

Background & Qualifications:

• Minimum high school diploma or equivalent.
• 2 years of experience working in a residential or shelter setting.
• Must have supervisory experience.
• Experience working with families and/or youth and knowledge of child development and child welfare is preferred.
• Provides excellent customer service and demonstrates reliability.
• The ability to work effectively in collaboration with diverse groups of people.
• Demonstrate empathy when responding to participants' needs and requests.
• Use best practices including trauma informed care, verbal judo and other de-escalation and conflict resolution techniques.
• Ability to remain calm, collected, and professional under stress.
• Punctuality and ability to work independently.
• Experience with computer programs, including but not limited to Microsoft office 365 or similar.
• Must have good oral and written communication skills.
• Strong commitment to mission, organizational core values including racial equity and social justice.

Physical & Environmental Requirements:

Position will spend time between open desk settings and roving the occupied STFH floors and grounds of The Brooks. Position will view security camera and footage. Must be able to lift 25 lbs. Walking 70% of the time, bending at the knees, standing for extended periods of time.

Background Checks:

The selected candidate will be required to pass a criminal history background check including FBI, Police background check (of the jurisdictions in which they have resided for the five years prior to employment) Child and Family Services Agency (CSFA) Child Protection Register/ DC Child Abuse Registry, and National Sex Offender Registry Department(s) of the jurisdictions in which they have resided for the five years prior to employment; Drug and Alcohol testing and TB testing.

Direct Reports:

Residential Aides

Indirect Reports:

None

Specific Requirements:

None

Other Details:

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
• Compensation: The hiring pay range is between $19.67 – $22.80 per hour. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation. Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.
• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).
• COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees. As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption. If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate. We appreciate your interest in joining the Friendship Place team.
• Location: 3318 Idaho Avenue NW Washington, DC 20016
• Interview Process: Phone screening, panel style interview, final interview.
• Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement:

Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.