Senior Customer Quality Engineer Job at Oski Technology
Oski Technology Santa Clara, CA
$124,000 - $235,750 a year
We are looking for a Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.
What you will be doing:
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Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
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Track Customer quality metrics with regular reporting to the customer and internal management
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Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
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In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
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Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
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Write, review, and/or edit 8D reports for customer consumption.
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Work cross functionally with various internal organizations to resolve product failures.
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Constantly drive problem resolution by providing leadership and direction.
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Coordinating internal activities to assess risk on product failures.
What we need to see:
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BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
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5+ years of experience in electronics customer quality role.
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Customer interface experience critical.
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Quickly comprehend technical details relevant to understanding customer complaints
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Excellent proficiency with 8D problem solving tools/methods
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Excellent written and oral communication skills
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Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
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Dedicated and able to work with minimum supervision
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Strong leadership skills with experience coordinating teams with multiple disciplines
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Proficient using MS Office software tools, data analytical tools, and email communications
Ways to stand out from the crowd:
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Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
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Knowledge of SMT and PCBA manufacturing practices and controls
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Knowledge of electronics reliability standards at the component, board, or system level
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Knowledge of server system hardware and software design, development, architecture, or testing
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Experience working in the server and electronics industry with in-depth knowledge on solving or debugging hardware issues
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Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
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Domain expert with a deep understanding of a process, function, technology, material, or other area
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.
The base salary range is $124,000 - $235,750. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and
benefits
.
Please Note :
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