US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are seeking a Security & Automation Engineer to join our team in Grand Rapids, Michigan.

The Security & Automation Engineer - Cloud position serves as a technical resource to support the company within its owned and operated data centers. The position assists in ensuring overall availability and reliability to meet or exceed defined service levels of data center operations. The company’s deployed data centers are offered as Cloud services to our customers in conjunction with our MPLS, Ethernet, IP, and Transport network offerings.

Functions/Responsibilities:

• Support, operate, and maintain datacenter network security and threat management systems servicing US Signal Cloud Computing customers
• Sponsor planning and execution of automation goals as set forth by management and engineering team
• Primary point of contact for SOC/Compliance vulnerability remediation plans
• Capacity planning and management of network security resources and platforms
• Ensure secure connectivity between corporate and service provider network.
• Tier II and III troubleshooting with internal team members, vendors, and customers.
• Development of methods of procedure (MOPs) and standard operating procedures (SOPs) for engineering, TOC, and provisioning teams.
• Perform maintenance during data center maintenance windows as required including hardware, software and firmware upgrades.
• Participate in on-call rotation.
• Manage and operate an enterprise class datacenter/infrastructure environment
• Configuration Management Tools: Ansible
• Scripting Languages: PowerShell, Python
• Network Security: Cisco, Checkpoint, Palo Alto
• Server Systems: Dell, Cisco
• Network: Cisco, Dell
• Virtualization: VMware ESXi, VMware’s vSphere, Cloud Director
• Microsoft Server Technologies: Active Directory, Server 2012/2016
• Linux OS and variants
• Network monitoring platforms

• Vendor Management
• Engage vendors and research new technologies as requested by Management

• Engage vendor technical support for hardware or software problems

Required Experience:

• In-depth understanding of multi-layered network security and segmentation constructs with practical experience in at least one hypervisor, preference given to VMware’s vSphere.
• Experience in a highly-available, interconnected, and PCI-DSS/HIPAA compliant datacenter environment:
• Deploying and operating Linux or other UNIX variants.
• Security best practices in server configuration, tool development, and access controls.
• Microsoft Active Directory, Windows Server and WSUS; PowerShell, a plus.
• Operating common enterprise switching and routing platforms.
• Deploying or managing servers in large-scale and geographically diverse environments.
• Capacity planning, utilization review & performance monitoring.

• Proficiency in network architecture or core technologies, and protocols (TCP/IP, DNS, HTTP(S), IPsec, VLANs, routing, etc.).
• Excellent customer service focus, customer communication skills, and experience exceeding customer expectations.
• Strong interpersonal, verbal communication, and documentation skills.
• Possess superb troubleshooting and problem analysis skills.
• Act as a technical point of escalation & mentor for junior staff.
• Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.

Education:

Associates or Bachelor’s degree in Networking or Computer Science preferred.

Experience:

Experience with Windows, Mac, and Linux platforms. Extensive experience with Checkpoint, the Microsoft Office platform, Visio, and scripting.

Working Conditions and Physical Demands:

This position operates in a variety of environments. The majority of the time is spent in a professional office environment and this role routinely uses standard office equipment.

Required License(s)/Certification(s):

CISSP is a plus. Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

We offer a competitive compensation and benefits package including a 401k plan with a match. If you are looking to be part of a dynamic team, please apply now.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• On call

Work Location: Hybrid remote in Grand Rapids, MI 49503

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