At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.

The MBTA Customer Technology team is working to transform how people get around the Boston area.

We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.

Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

The Customer Technology Department is looking for a Research Coordinator to join the Product Design, Research, and Content team.

This role will support designers and researchers on product teams to help coordinate research activities and communications with MBTA riders, as well as ensure the secure storage of personal information and manage our rider research participant list. This role will closely collaborate with the Principal Research and report to the Head of Product Design.

Day to day, you will:

• Handle the logistics of research sessions with riders for product teams. Including correspondence for invitations, setting up physical and/or remote spaces for sessions, managing the session booking tools, securely noting their information for compensation.
• Recruit participants for product teams rider-facing research. Support product teams to ensure these participants are the “right” fit for the specific research effort, in terms of service usage, demographics, accessibility needs, etc. Help execute secondary screeners for their research when necessary.
• Communicate with product teams about the status of recruitment, research sessions, compensation.
• Manage the Research Participant Panel, and ensure all participants are centralized in one list with most current contact information. Work with the Principal Researcher in further recruiting efforts to build out the diversity of the list.

We want to hear from you if:

• You have an interest in transit or transportation and how it operates.
• You are a technology-savvy person, with an eye for efficient processes.
• You have experience in design or design research or are interested in learning.
• You have experience working responsibly with sensitive items, systems, or data (e.g., handling money, personal information, or credentials).
• You have experience (part-time or full-time) working in the service industry or another field where you worked directly with the public.
• You are highly organized, motivated, and have great attention to detail.

Work experience guidelines:

• Although we’re mostly interested in your ability to do the work listed above as demonstrated in your resume, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that these are advisory, and not required.
• 2+ years of professional experience in providing administrative and/or operational support in any capacity
• A depth of experience setting up Zoom meetings and Microsoft calendar invitations
• Experience working and with Personally Identifiable Information
• Experience using online collaboration tools (e.g. Slack, Asana, etc.)
• Solid organizational and written communication skills
• Familiarity with UX or other Research methods

Location:

• This role is hybrid. While most activities can be accomplished remotely, a component of this role requires an in-person element.
• Unfortunately, we are unable to hire candidates who would perform their work in Washington DC, Connecticut, New Mexico, Pennsylvania, South Dakota, Washington, West Virginia, and Puerto Rico.

Compensation:

Pay rate range is $31 - $48 per hour (W-2), up to 1880 hours per year.

This is a full-time hourly position within the Customer Technology Department at the MBTA. We work with payroll vendors that offer benefits such as pre-taxed health insurance, 401k options, and paid sick time.

Vaccination:

It is the policy of the Commonwealth that all executive department employees shall be required to demonstrate they have received COVID-19 vaccination and maintain full COVID-19 vaccination as a condition of continuing employment. Read the executive orderand press release.

Diversity, Equity, and Inclusion:

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds.

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.

Job Type: Contract

Pay: $31.00 - $48.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Boston, MA 02116

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