Receptionist (Milwaukee, WI) Job at BeneSys, Inc.
Receptionist (Milwaukee, WI)
Summary
Direct incoming calls to the appropriate destinations, assist lobby calls with members and visitors determining the nature of their business.
Essential Duties and Responsibilities include but not limited to
- Answers incoming calls; transfers to appropriate individuals
- Greets and directs walk-ins
- Sign-in sheet management
- Sort, open, count and distributes daily mail
- Mail log entry, daily and weekly recs
- Daily outgoing mail
- Reviews and forward daily email submissions
- Forwards all voicemails to appropriate individuals
- Monitor Fund email boxes
- Index documents scanned into OnBase
- Building requests/issues
- Website posting/updates and changes
- Back-up for claims inbox
- Meeting set-up and clean-up
- Fold and stuff mailings
- Supply orders
- Letters for Claims Department
- Assists Administrative Assistant with all duties when necessary
- Other duties as assigned
- Regular and predictable attendance is an essential function of this job
Qualifications - Excellent customer service skills are a must.
Education and/or Experience – High School diploma or GED and at least one year experience with multiple line phone system is necessary.
Language Skills – Must speak clearly and professionally.
Work Environment - Fast paced department. Phone calls are continuous and occasionally unpleasant. Must be able to always maintain a professional demeanor with difficult callers.
Work Schedule - Full Time, Monday - Friday, 8:00am - 4:30pm. Required in office (no at-home days).
Competitive Benefits and Compensation Package
- 2 weeks paid vacation after 1 year of service
- 11 paid holidays
- 2 paid personal days
- Paid sick days
- Paid bereavement leave
- Health insurance, with option for dependent coverage
- Employer-paid term life insurance
- Tuition reimbursement
- Long term disability insurance
- Career development opportunities
- 401k with employer match
Pay
Hourly rate is $17.50 an hour. Actual rate dependent on location, skills, education, experience and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place people want to work, feel proud of what they do and feel fulfilled both professionally and personally; creating a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
- Collaboration: working together across 31 locations to achieve the best for the company and our clients.
- Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues.
- Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.
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