Quality Assurance Analyst I

Full time; Non-Exempt; 40.00 hours/week; overtime as required

Lake Zurich, IL, US

Department:

Quality Assurance

General Description:

Performs quality assurance audits on departmental files and processes to ensure compliance with organizational standards and applicable regulations.

Responsibilities - Include, but are not limited to:

Perform quality assurance audits and reviews as assigned; audits and reviews may apply to verbal and/or written communications and documentation.

• Review and prepare quality assurance reports as assigned according to specified frequencies.
• Complete audits according to departmental timelines.
• Assist in planning, testing, and reporting phases of departmental quality initiatives.
• Perform comprehensive quality assurance audits for adherence to organizational standards, investor/insurer guidelines, and applicable regulations.
• Analyze findings for trends and prepare and present reports and make recommendations for appropriate corrective actions; collaborate with applicable departments to analyze necessary process or procedure changes.
• Recommend training and procedural changes to the operational departments based on audit findings.
• Perform research on regulatory agency and procedural requirements.

• Maintain and update working papers as needed with regard to regulatory and procedural changes.
• Maintain comprehensive knowledge of the organization’s processes and procedures.
• Successfully complete annual regulatory compliance training.
• Collaborate and share audit knowledge with team members as needed.
• Actively participate in identifying process improvement opportunities within the department.
• Additional duties as assigned.

Required Qualifications:

• High School diploma or equivalent
• 3+ years Mortgage Servicing or similar experience
• Solid PC skills: Proficient with Microsoft applications, database analysis, and query software
• Strong analytical and problem-solving skills and attention to detail
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
• Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to explain complex matters in a clear and concise manner.

Preferred Qualifications:

• College degree preferred
• Experience creating or implementing quality monitoring procedures
• Experience performing root cause analyses and meeting deadlines

Physical Demands and Work Environment:

The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.

Hours: Monday-Friday, 8:00-5:00