Connecticut's Largest Regional 911 Center - Now Hiring!

Northwest Public Safety is a private, not-for-profit, Regional 9-1-1 Communication Center that has served multiple municipalities throughout Connecticut for over 40 years.

Northwest is currently responsible for dispatching

• Thirteen (13) EMS Agencies
• Twelve (12) Fire Departments
• One (1) Regional ALS Fly Car service
• Two (2) Law Enforcement Agencies
• CMED Service (ambulance to hospital communications) for twenty-eight (28) municipalities and six (6) area hospitals.

General Job Description

• Answer incoming routine and 911 phone calls
• Gather critical information from callers
• Enter information into Computer Aided Dispatch (CAD) system
• Make quick decisions and react with reason
• Remain calm, professional, courteous and respectful at all times
• Ability to work efficiently under pressure

Minimum (Required) Qualifications

• 18 years of age at time of hire
• High School Diploma or equivalent
• Legal ability to work in the United States
• Type at a net speed of at least 40 words per minute
• Possess excellent written and oral communication skills

The following are PREFERRED but not required to apply

• Priority Dispatch EMD, EFD, EPD certifications
• CPR
• State of Connecticut Telecommunicator certification
• State of Connecticut COLLECT certification
• Recent dispatch or call center experience
• Public Safety (Police, Fire, EMS) experience
• Reside in service towns (Ansonia, Beacon Falls, Bethany, Bethlehem, Derby, Middlebury, Naugatuck, Oxford, Prospect, Roxbury, Seymour, Waterbury, Wolcott, Woodbury)

Pre-Employment Testing Required

Multi-phased computer based tests will be used as a means of determining the suitability of each applicant for this position. These tests will assess your computer skills, reading comprehension, map reading skills, multi-tasking ability; an additional test will assess personality. Achieving a passing score on each testing component will be required to continue in the process.

Candidates who have been extended a job offer will be required to submit to pre-employment drug testing and a State/Federal fingerprint-supported background check prior to beginning employment.

Job Type: Full-time

Pay: Up to $20.52 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime

Education:

• High school or equivalent (Required)

Work Location: In person

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