Start a new career at The Ohio State University Wexner Medical Center as a Patient Access Coordinator!

The Ohio State University Wexner Medical Center is committed to delivering quality patient care. We are a team that is leading the way in medical innovation, and we need passionate people like you to join us.

Patient Access Coordinator's at the Wexner Medical Center are experts in product, process or service line areas such as

• Physician appointment scheduling
• OR/admission
• Full-service scheduling; pre-registration and registration
• Insurance verification
• Patient liability determination and communication

This position is responsible for providing consumers such as clinical staff and patients, with accurate, up-to-date information regarding products, services and general procedures. Patient Access Coordinators will also be responsible for:

• Scheduling return appointments and/or other appointments as assigned.

• Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.

• Providing support to physicians and consumers by coordinating their requests.

• Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.

• Communicating regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.

We ask that our Patient Access Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. In order to excel in this position, we ask that you be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Minimum Education Required
Per Classified Civil Svc Specs

Required Qualifications

We aim to continue the high-quality work that we pride ourselves on and ask that anyone interested in this position have a High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication is recommended as well as a minimum of six months of experience in customer service or a healthcare environment. Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third party reimbursement experience is preferred.

Additionally, we ask you to have the following:

• Ability to work in multiple systems for assigned tasks, management and reporting.

• Strong problem-solving and presentation skills.

• High level of customer service skills.

• Able to prioritize and coordinate multiple tasks in a lively environment.

• Multiple positions available across the Wexner Medical Center:
• James Cancer Hospital / Brain & Spine Hospital (460 W 10th Ave / 300 W 10th Ave)
• University Hospital (410 W 10th Ave)
• University Hospital at East & CarePoint East (1492 E. Broad Street & 543 Taylor Avenue)
• 2001 Polaris Parkway
• Mill Run (3651 Ridge Mill Drive, Hilliard)
• Stoneridge (4019 West Dublin-Granville Road, Dublin)
• Stefanie Spielman Comprehensive Breast Center (1145 Olentangy River Road)
• Martha Morehouse - 2050 Kenny Road
• Shared Services (660 Ackerman Rd
• Ambulatory/ Family Med Locations (ex: Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Rardin, Westerville, Lewis Center and Float Pool)