Online Business Customer Service/Order Processing (S El Monte) Job at WYZworks
WYZworks South El Monte, CA 91733
From $17.50 an hour
Online Business Customer Service/Order Processing (S El Monte)
WYZworks is currently seeking an eCommerce Customer Service Specialist to join our E-commerce team in S El Monte, CA. We are currently selling on major e-commerce platforms (Amazon, eBay, Walmart, Wayfair etc.).
Responsibilities:
- processing online orders on-time and correctly with
- answer customer's calls and emails
- monitor accounts metrics and performance
- take care customers’ complains, returns, solve the issues
- Restock part of returns, help maintain inventory correct, claim insurance compensation
- Analyze the return/refund order reasons, claim UPS insurance
- maintain account performance, metrics, feedback to required rate
- Learn the products and prepare FAQ, product knowledge base to customers
- Create shipping guide, identify the most economical way of shipping the orders
- follow the daily working procedure to make the work done in time
- Help Upload Listings and update pictures
Requirement:
- Strong business acumen; An eye for attention to detail
- Proficient Knowledge of computers and Microsoft Office (Word, Excel)
- Being a strong communicator with customers and team members
- Work on time
- always willing to learn the new skills and knowledge
- making efforts to improve the daily work
- Understand the back-end of each sales channels deeply. Amazon /Ebay operation experience preferred
- High School Diploma required
Job Types: Full-time, Part-time
Pay: From $17.50 per hour
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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