The Chat Sales Associate is a leader and brand ambassador serving as the front line for customer experience sales interactions via live chat. They are responsible for meeting established sales goals by understanding customer needs and matching them to product solutions while utilizing the Selling by Numbers sales process. They also assist customers in completing website transactions to enable Ecommerce to consistently achieve its revenue goal.

Primary Responsibilities

· Answer multiple incoming sales chats at a time in order to close sales

· Utilize Selling by Numbers sales process to guide customer interactions

· Exceed sales goals as established by the VP of Sales

· Effectively explain product and promotional details

· Accurately capture and record all customer information necessary to conduct business

· Recommend, assist with, and/or implement process improvements

· Attend and actively participate in all scheduled coaching, training and certifications

· Communicate relevant feedback (productivity or customer related) to the leadership team

· Ability to back up customer service chats and emails as necessary

· Other responsibilities as assigned

Position Requirements

· 1-2 years sales experience preferred; experience in a call center or live chat environment a plus

· Experience with operating multiple computer programs at the same time

· Proven ability to multitask effectively

· Excellent understanding and consistent usage of proper grammar when interacting with customers

· Must be able to maintain proper etiquette, demonstrate patience and consistently strive for a positive attitude in order to facilitate calm, positive and productive interactions with customers

· Excellent reading comprehension abilities with the insight to quickly and easily read others through written cues

· Demonstrated ability to respond appropriately and professionally to customers, coworkers and other departments

· Dynamic and engaging communication skills, both written and verbal; must be able to understand written and verbal instructions in English as well as demonstrate proficient online writing/typing skills

· Demonstrated problem solving and interpersonal communication skills.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Edison, NJ: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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