Job Vacancy Announcement

Older Adult Services Program Manager (P/T hybrid option)

Job Title: Older Adult Services Program Manager

Hours: 20 hours/week; Monday-Friday coverage required

Salary Range: $24-$27/hour

Work From Home Option: 2 partial days/week in the office

Job Summary

Reporting to the Senior Director of the Center for Information Services, the Program Manager is responsible for administering and monitoring a grant-funded program that helps seniors in need of escorted transportation to reach their destination. Candidate must be a motivated self-starter who helps ensure that JCA’s performance meets or exceeds contracted goals.

Applicants requested to provide a cover letter to accompany resume.

GENERAL RESPONSIBILITIES/DUTIES:

• Manage the administration of the Escorted Transportation program including the relationships with the clients and the transportation providers.
• Provide prospective clients with program guidelines, enrollment requirements, sliding scale fees, and application forms. Screen applicants to ensure eligibility requirements are met.
• Provide exceptional client service while maintaining client confidentiality.
• Respond to client inquiries in a prompt and professional manner.
• Coordinate with transportation provider(s) to arrange transportation that meets the client’s individual needs.
• Manage ride scheduling software platform including client and provider data; maintain detailed records for ride tracking and client demographics.
• Determine which transportation provider will best meet the individual needs.
• Monitor and complete any needed follow-up.
• Submit detailed invoices in a timely manner.
• Work with the supervisor to track the budget run rate to prevent surpluses and deficits.
• Provide monthly and annual reports to the grant monitor.
• Work closely with JCA transportation information and referral staff to obtain information about potentially eligible Montgomery County MD callers.
• Market program throughout Montgomery County MD to include senior communities, aging professionals, community groups, and the public.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Strong interpersonal skills and the ability to work collaboratively with County staff, community partners, and JCA staff.
• Strong oral and written communication skills.
• Highly organized and able to multi-task and be flexible.
• Accurate, detailed record keeping skills.
• Ability to maintain client confidentiality.
• Ability to set priorities and complete tasks in a timely manner.
• Proficient with MS Office and webinar software; ability to learn hardware and software.
• Access to transportation and willingness to travel locally.
• Willingness and ability to work in a hybrid model.
• BA or equivalent experience.

PREFERRED:

• Knowledge of Montgomery County MD transportation options.
• Passion for older adults/aging

Job Type: Part-time

Pay: $24.00 - $27.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• Holidays
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Rockville, MD 20852

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