We are seeking energetic and reliable professionals to work in our scheduling/admin department in the Chesterfield, Mo. office. Ideal candidates understand that providing an excellent customer service experience are keys to personal and company success.

Responsibilities of the Job:

• Establish a positive rapport with existing and potential customers through inbound and outbound calls
• Consistently maintain current, broad knowledge of Ryan Lawn and Tree products, policies and procedures
• Schedule pruning department services, including arranging 3rd party vendor visits, to ensure projects are completed in a timely manner.
• Communicate effectively, professionally, and apply a positive customer service attitude
• Accurately enter customer requests and information into the customer database
• Effectively communicate with staff in other departments and branches to ensure each customer’s needs are met in a timely and accurate manner
• Maintain current, broad knowledge of pruning department equipment requirements and capabilities to ensure resources are allocated properly.
• Confirm new or retain customers through identifying customer concerns and selling the value of our services. Provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features and benefits of their services, and be able to ask for the sale
• Adaptability: Effectively manages and supports changes to processes and procedures; Adjusts work habits to meet the demands of the call volumes

• 1-3 years previous customer service phone experience in a fast-paced environment
• Scheduling experience is a plus
• Detail Focused: Able to process customer requests efficiently and accurately
• Critical thinker: Able to problem solve and make sound decisions quickly
• Excellent communication skills: Able to clearly communicate in both written and verbal contexts with internal and external customers
• Ability to work independently and as a member of a team
• Must have strong administrative, computer, organizational and detail skills.
• Personal Leadership: Successfully manages all expectations to maximize productivity and personal achievement; sets goals and works to achieve measurable results which align with the needs, priorities and goals of the company
• Ability to manage multiple priorities

Work Hours:

• Monday through Friday, 7:30am to 4:00pm. Saturday hours may be required during peak seasons

Benefits:

• Ryan Lawn and Tree offers a comprehensive benefits package including:
  • Paid Training
  • Paid Time Off
  • Health, Dental and Vision Insurance
  • Short & Long-Term Disability Insurance
  • Employee Stock Ownership Program
  • 401K

Physical Requirements

• Able to communicate clearly & concisely (both written & verbal)
• Able to hear and use regular telephone equipment
• Able to view 2 monitor screens at least 7 hours a day
• Able to sit/stand at a desk for 80% of the workday
• Able to clearly communicate using a battery-operated headset or handset 90% of the day
• Able to spend 80% of the day in repetitive wrist & hand motions
• Regular & predictable attendance as well as adherence to a schedule are essential functions of the job