MEDICAL FRONT DESK

JOB DESCRIPTON

Essential Skills and Abilities:

· Able to manage the front desk staff and be a role model and leader.

· Excellent customer service.

· Dependable.

· Outstanding listening skills and ability to empathize with others.

· Appropriate sense of discretion in dealing with varied and difficult situations.

· Ability to convey a positive attitude in all dealings with others, whether patients or staff members.

· Ability to manage multiple tasks simultaneously.

· Pleasant personality and disposition.

· Exceptional verbal and written communication.

· Outstanding telephone manners.

· Demonstrates neat and orderly work habits.

· Takes initiatives to solve problems and complete projects.

· Has a positive attitude.

· Trustworthy and bondable.

· Good problem-solving skills.

· Able to work as a team member.

· Treats patients and co-workers with respect.

· Strong computer skills with knowledge of Microsoft Word, Excel and scheduling systems.

RESPONSIBILITIES:

Telephone Calls:

· Serves as primary individual responsible for answering telephone calls to the practice and taking messages.

· Respond to public and patient inquiries regarding the nature and type of medical procedures.

· Greets each patient warmly, listens carefully, then directs the call appropriately, taking complete messages when necessary.

· Makes appointments on an as-available basis.

Patient Check-In

· Greets each patient warmly upon arrival and determines their needs.

· Advises patient of any delays in the schedule.

· Obtains patient signatures on appropriate forms.

· Confirms with each patient upon each visit that patient information on file with the practice is accurate and up-to-date and that any changes are reflected in the patient’s chart and in the computer.

· Accurately enters new patient information in the computer. Ensures all forms are signed and witnessed.

· Acts as liaison between waiting patients and professional staff.

· Regularly checks patients in the waiting room to ensure each is comfortable.

· Reassures those patients subject to excessive waits and informs clinical staff of status as needed, maintaining patient flow with nursing/skincare staff.

Patient Check-Out:

· Processes patients at conclusion of visit. Reviews fee sheets for correct charges and diagnosis marked; enters information into computer.

· Schedules return appointments for follow-up.

· Ensure we have obtained patient signature on all necessary paperwork before patient leaves.

· Confirm with patient that we have correct patient address information.

· Explains all fees and patient financial responsibility.

· Collects payments, completes encounter forms when necessary, and prints receipts.

· Checks that departing patients appear able to travel safely from the office.

Clerical:

· Prepares new patient charts and pulls charts for established patients.

· Prepares encounter forms and all necessary consent forms for each day.

· Prepares Minor Procedures for Clinic side and OR

· Files charts and paperwork as needed, following approved medical records guidelines.

· Calls patients to remind them of their appointments two days prior.

· Can promptly and efficiently prepare labels, charts, miscellaneous correspondence, etc.

· Emails new patient information packages

· Mails product purchases made by phone.

· Reschedules patients as needed.

· When copies of our medical records are requested, ensures the following:

Proper HIPAA consent of release forms are completed.

Signed consent by the patient is given when request is from a 3rd party.

Only copies of our records are released.

Physician has reviewed material before releasing.

Payment is received before releasing copies of records.

· Ensures furnishings and magazines in waiting area are orderly and clean.

· When copies of medical records are requested, ensure that the “Request for Access to Medical Records Staff Checklist” is followed.

· Follows proper office opening and closing procedures.

· Reviews the schedule in advance to ensure all appointments are scheduled correctly and efficiently.

· Keeps inventory of clerical supplies and reorders as necessary, ensuring that supplies are never depleted.

· Reviews, copies, and distributes correspondence as needed or required.

· Retrieve faxed phone messages first thing in the morning. Review and distribute to appropriate staff.

· Maintain retrieval and distribution of faxes throughout the day.

· Sign for packages and distribute to appropriate areas. If delivery is large, direct delivery person as to where they need to unload.

· Captures email addresses of new patients to email our marketing person monthly using Excel program.

· Edit emails to correct or remove from patient information when received from marketing.

· Performs other duties and assumes various responsibilities as determined by the supervisor.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Must be located within 25 miles from the office.

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: One location

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