Marketing and Recruiting Coordinator

The job listed below is a combination of 2 positions. It will have primary duties and supporting duties. The person filling this role will work in conjunction with the Care Manager and will be expected to self manage as well as report to ownership. The tasks will have a direct effect on the success of the person in the role as it is results base. It will require both office and field work with a component allowing the person to work remotely.

Primary Duties of Marketing and Recruiting:

• Maintain a presence in the community to assure a positive image, extensive name recognition for Preferred Care at Home, a community wide understanding of the services offered, and facilitation of referrals, which are essential to fulfilling the agency mission. This work includes regularly speaking with community and civic groups, discharge planners, social service agencies, and other identified channels of outreach, distributing written material to the public, providing marketing information for promotional and program development, and meeting the public.
• Drive to various locations and speak with group or individual about Preferred Care at Home, its mission and services. This activity requires excellent communication, professional image, and the ability to speak comfortably in front of groups.
• Build personal relationships with potential referral sources through on-going visitation. This activity requires a friendly and professional attitude and a detailed knowledge of our services and programs.
• Be a liaison for referral sources including Physicians’ offices, discharge planners, Assisted Living and Nursing homes and social service agencies to facilitate the ease of making a referral.
• Promote a positive professional agency image when speaking to groups or individuals and through health fairs, community activities, and other events.
• Identify additional channels for outreach and develop community contacts and make calls to initiate a better understanding of our purpose.
• Maintain a listing of contacts for inclusion in the agency mailing list and nurture the development of referral sources.
• Make and receive phone calls to speak with people and those necessary to arrange meetings and other outside appointments.

Primary Duties of Care Coordinator:

• Coordinate, in collaboration with the Care Manager, the vetting/screening of caregiver applicants so that we may refer the most appropriate and qualified caregiver to a given case. The position helps organize and document the certifications, qualifications, experience, and any other relevant information related to the skills and abilities of a caregiver. The position requires excellent phone skills and the ability to problem solve and work with others to fill in open cases. The position implements policy, maintains computer files, necessary documentation, and completes reports. You will also require specialized knowledge, supervision capabilities, and a flexible, creative approach to the timely meeting of scheduling needs.
• Make and receive phone calls to recruit and schedule interviews for new potential caregivers. Have a strong understanding of the interview process and excellent phone skills.
• Complete new hire paperwork and keep caregiver files up to date.
• Find new sources to recruit caregivers to widen the pool we are able to search in.

Secondary Duties:

• Assist Care Manager with day-to-day operations including but not limited to; inbound phone calls, scheduling and schedule maintenance, emails and assignment of tasks, customer service needs, etc...
• Answering calls includes speaking with clients, their families, or staff and acts as liaison with other agency departments and staff. It can also include inquiries about new care. This requires a polite, courteous phone manner, active listening, clear speaking voice, and a friendly, helpful attitude as well as a working knowledge of the agency as a whole.
• On-Call – The after-hours/on-call phone schedule will be rotated between all eligible staff. This is not a full time need, but an ability to have someone on standby for emergencies or caregiver issues that cannot wait until regular business hours. This is not extended hours of the office but solely on-call hours. It can and will at times include weekends, nights and or holidays. We will rotate to ensure fairness in those times.

Other Duties and Responsibilities:

• Adherence to Agency policies and procedures and be a good Agency citizen.
• Maintain a professional image and good appearance and personal hygiene.
• Maintain client and agency confidentiality.
• Be punctual and maintain an excellent attendance record.
• Attend Agency meetings and training and make learning a part of the job.
• Participate in community and professional organizations as appropriate.
• Perform other duties as assigned.

Working Conditions:

Position has limited office environment work with frequent travel throughout the community. The position routinely requires the ability to drive, travel by public transportation, speak, hear, see, read, write, and speak in front of groups and the use of a computer keyboard, telephone and other general office equipment. During training must report to a physical office daily.

Job Type: Full-time

Pay: $52,000.00 - $58,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift
• Extended hours
• Holidays
• Monday to Friday
• On call
• Rotating weekends

Work setting:

• Hybrid remote
• Office
• Remote

Ability to commute/relocate:

• Mesa, AZ 85206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Direct marketing and recruiting: 3 years (Preferred)

Work Location: One location

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