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Now Brewing: managing director, Roastery & Reserve – Seattle, Chicago, or New York City

Job Summary and Mission

Siren Retail is a team of entrepreneurial, curious, and tenacious individuals who value collaboration and love to solve big challenges. Joining Siren Retail offers you the opportunity to accelerate your development through differentiated experiences. Our roles are broadly scoped to enable strong operators to take on a more general leadership position, influencing all levers we use to build the business and brand. These roles are highly visible within both the company and the community, providing experience as a brand ambassador to internal and external audiences.

As we explore new concepts and service models, you have the opportunity to be not just a leader of people in a café environment, but be a restauranteur, bar manager, and retail merchant all in one, balancing the role of complementary businesses as you bring the pinnacle Starbucks experience to life.

Summary of Key Responsibilities

A managing director, Roastery & Reserve is a leader that possesses a deep belief in and fostering of Starbucks culture, while also establishing and maintaining strong ties within the community they serve. They have an ability to establish rock-solid operational fundamentals with an act-like-an-owner mentality, driving growth via a keen understanding across partner, customer, and business needs. They use their servant leader mentality to coach their team for excellence while being a clear and inspirational communicator. A managing director also must effectively toggle between vision and strategy to drive execution.

The Ideal Candidate Will Have

• A deep belief in & fostering of Starbucks culture (Coffee & Connection)

• A strong Hospitality ethos (role modeling and embedding in team)

• The ability to establish rock-solid operational fundamentals

• An act-like-an-owner mentality (driving growth via keen understanding across partner, customer and business)

• Demonstrated strength as a leader of leaders (coaches for excellence as a true servant leader)

• Demonstrated strength as a clear & inspirational communicator

• The ability to effectively toggle between vision/strategy and driving execution

• The ability to build strong community ties

Basic Qualifications

• Partner (Employee)-Centric: Has advocated for and implemented processes that improve the partner experience (driving significant culture improvement/partner buy-in).

• Retail Customer Experience: Has advocated for and implemented processes that improve the customer experience (ideally 10 – 12 years within experiential, flagship, and/or premium retail environments).

• Business Planning: Led the development of a full business plan in an operations environment (strategy, roadmap, measurement, and budget) and led through the plan for at least two business cycles.

- Business Growth: Delivered revenue growth via customer-centric business strategies.

- P&L Scope: Has been fully accountable for a sizable P&L, with keen understanding of financial levers, and demonstrated results driving material profit improvement.

• Customer Insight: Deeply understands and interprets customer data, behaviors and feedback into conclusions that align customers' needs with business goals.

• Cross Functional Relationships: Has ensured collaboration with other business leaders and key stakeholders to achieve synergies across the enterprise, while maintaining a ‘first team’ mentality. Ability to serve as strategic advisor to multiple functional areas within the organization and work closely with appropriate stakeholders to ensure responsible outcomes.
  

Preferred Qualifications

• Industry Expertise: Has operational and hospitality experience leading teams in retail, restaurant, or consumer products industry (ideally in a dynamic, large, and complex environment).

• Program Implementation: Led the implementation of company programs, procedures, methods, and practices.

• External Relationships: Has owned and influenced a diverse network of external relationships that foster community and are mutually beneficial.

• Timeline Management: Has experience elevating, coordinating and executing fast-track timelines (without compromising quality of deliverable).
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.