Job Summary:

Oversees dining room and acts as goodwill ambassador to guests. Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality

Essential Functions:

• Anticipate needs of scheduled special parties
• Communicate seating needs to service, busser and other host staff
• Complete all side work when and as assigned
• Master the restaurant’s computer seating system
• Check to ensure that all server and busser side work has been completed as assigned
• Train and educate host staff in standing operating procedure
• Assign service staff workstations if requested to do so
• Anticipates and accommodates all needs of the guest
• Maintains the general cleanliness and orderliness of the entrance area and entire venue
• Complies with all Department of Health and company sanitation standards
• Actively takes and processes reservations and strives to accommodate guest requests
• Assists with incoming calls and answering guest questions
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
• Provide the dining room team with initial table set-up
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management
• Reports all breakage, and damage of equipment or furniture immediately to management
• Attends and participates in daily pre-service meetings
• Coordinates and verifies house tip-pooling process
• Act as the liaison between the kitchen and front-of-house staff
• Have an extensive knowledge of our restaurant's food offerings and beverage program
• Inspect dining and service areas, equipment and storage areas for organization and cleanliness
• Relay all guest comments or suggestions to the restaurant manager on duty
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• Create a welcoming environment for guests, greeting them, thanking them, and saying “good-bye”
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Qualification Standards:

Prefer a minimum of 1 year of full-service restaurant Maitre D’ experience or the equivalent. Must have accurate mathematic skills. Must be proficient in:

• Menu and specials
• Wine list
• Liquor list and specialty drinks
• Liquor liability laws and knowledge
• Restaurant layout including table numbers and station numbers
• Table management organization and multi-tasking
• Appearance standards; polished and well-groomed
• Dining etiquette and protocol
• Verbal communication skills
• Passion for hospitality
• Working in a fast-paced environment and work well under pressure

Must be willing and able to:

• Meet schedule requirements punctually
• Be warm, sincere, outgoing in personality
• Relate to guests with appropriate sense of humor
• Maturely interact with guests as goodwill ambassador
• Remember guest details (names, faces, important information)
• Provide a persona compatible with established image of restaurant
• Respond to the needs of difficult guests with patience and courtesy
• Stand for long periods of time while on duty
• Move safely throughout all areas of the restaurant
• Work amidst noise in confined crowded space
• Move chairs, transport high chairs and/or booster seats to tables when necessary
• Work nights, weekends and holidays

Job Type: Part-time

Pay: $19.00 - $23.00 per hour

Physical setting:

• Bar
• Upscale casual restaurant

Shift:

• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Dana Point, CA 92629: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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