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Your Impact:

Description of Duties:

The Jr. SolarWinds Application Engineer supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

• Maintain/manage/provide direct support for all aspects of the SolarWinds, Network Node Manager (NNMi) and Data Center Expert StruxureWare network, server, and temperature monitoring applications.
• Clearly communicate, manage, maintain, support and execute mission directives to/with the MDA Enterprise Monitoring team.
• Ensure network monitoring software SolarWinds, Network Node Manager (NNMi) and Data Center Expert StruxureWare network, server, and temperature monitoring applications platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages.
• Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, and support Cybersecurity measures.
• Develop event products, modify and maintain event baselines prior to and during MDA Ground and Flight Tests and Exercises and War-games.
• Serve as the subject matter expert on network and system monitoring and service delivery of assigned MDA/IC delivered capabilities.
• Execute SolarWinds Orion database maintenance.
• Log in to the Orion Web Console and administrator accounts.
• Administer, manage, and deploy all aspects of SolarWinds within a geographically separated region.
• Manage SolarWinds Network Performance Monitor (NPM) as monitoring software to enable the rapid detection, diagnosis, and resolution of network performance problems and outages while boosting troubleshooting, increasing service levels, and reducing downtime.
• Assist the Event Monitoring Team Lead in communicating with the GNOSC Manager, GNOSC Event Team Lead, GNOSC Watch Officers, and other key leadership to ensure predefined service levels for the IT Services organization are achieved and to also provide insight into the impacts of the event posture.
• Provide professional upward and downward communication.
• Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting.
• Perform administrative tasks for Systems Center Operation Manager, SolarWinds, Eggplant, and Microfocus Network Node Manager console to provide application support for the respective platforms, create and maintain monitoring and notification rules.
• Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as required.
• Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required.
• Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the team’s training plan and standard operating procedures/operating instructions.
• Apply knowledge in a technical field with proficiency in relevant engineering principles and practices.
• Implements solutions to difficult problems and generates concepts as evidenced by product or process improvement.
• Utilize engineering/scientific tools to integrate requirements and solve technical problems and utilizes tools, techniques, processes and/or facilities such as state‐ of‐ the‐ art simulation environments, laboratories, and test facilities.
• Participate in engineering team activities in a specialized engineering or technology subject area.
• Contribute to the technical planning process and provides technical guidance.

The successful candidate will:

• Be able to design input, operational and user support to these critical applications for stability, optimal performance and integration with 3rd party COTS/GOTS products.
• Have team leadership skills
• Be able to establish, maintain and follow documented processes and procedures while working independently.

This position will be filled at Schriever SFB, Colorado Springs, CO

This position is expected to pay $83,000 - $93,200 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate will be assigned as an employee for Jacobs or one of our teammate companies.

Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

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Here’s What You’ll Need:

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 2 years of general experience; Associate’s degree and 0 years of general experience;

• Must have 2.5 years of IT experience in an engineering field
• Must have a current DoD 8570 at IAT Level II or higher (Security+ Certification or equivalent)
• Must have, or obtain, an active DoD Secret Security Clearance

Desired Requirements:

• Have a Bachelor's degree in an IT related field
• Be familiar with the MDA programs and processes
• Have experience with the installation and administration of SolarWinds, Network Node Manager (NNMi) and Data Center Expert StruxureWare applications.
• Be familiar with application/network performance and availability monitoring using the Microsoft Windows PowerShell scripting engine to automate tasks with SolarWinds, SCOM, Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
• Have knowledge of server virtualization technologies, LAN/WAN network infrastructure technologies, MicroFocus Network Node Manager (NNMi), Remedy systems technologies and HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH and SNMP
• Have experience working in a Global Enterprise environment

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.