At MBE CPAs a family of companies, your sense of purpose is clear- you directly impact the success in your communities. Be it the local bakery that has sold your favorite bread for years, the budding entrepreneur that is getting their business off the ground, or advising your neighbor on maximizing their deductions and planning for retirement, our team passionately works to ensure their communities thrive.

After being a team of a couple dozen 10 years ago, we're now a firm of 200+ team members and continuing to grow rapidly with 11 office locations across Wisconsin. Even with our growth, we never lose touch with the importance of providing a family-friendly workplace that builds authentic relationships with our clients. Ever committed to providing a flexible workplace, we offer onsite and hybrid opportunities from the majority of our office locations in the state. Don't let your location and lifestyle prevent you from joining our team!

What would my day look like?

The IT Helpdesk role provides IT assistance in a variety of areas across MBE and its subsidiaries including software, hardware, end user support, and network maintenance. The individual in this role will require a diverse and well-rounded knowledge base in IT and be prepared to fulfill multiple IT functions through the organization. This includes:

• Maintain and run IT help desk.
• Ensure overall business systems are functioning properly and remediate when necessary.
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing training materials related to internal systems and process related to IT.
• Utilize and maintain Office 365 and Sharepoint.
• Provide timely and excellent customer service to end-users.
• Maintain accurate logs of organizational resources (computers, printers, etc.).
• Maintain soft phone system
• Advise and assist in organizational technology updates, upgrades, and standardization.
• Establish and maintain network monitoring.
• Facilitate data import, export, and integration when necessary.
• Create backup and recovery solutions for organization.
• Verify that all devices in organization are properly configured and protected.
• Verify organizational security is appropriate and remediate if necessary.
• Lead IT training when necessary.
• Work with outsourced IT to provide comprehensive business solutions.
• Ongoing desire to learn and develop proficiencies in new systems.
• Track list of IT priorities and projects with ongoing status updates.
• Provide recommendations for and implement new software system.

What experience and skills do I need to be successful?

We are always willing to train candidates in the earlier stages of their career or utilize the wealth of skills from a seasoned pro. Here are some skills we'd love to see on your resume:

• An Associate's degree in computer science or related field or equivalent experience.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Customer service skills for working with internal team member to resolve IT issues and answer questions.
• An openness to learning new technologies.
• Experience working in a related IT helpdesk role highly desired.

Amazing Perks and Benefits Package:

This position pays a competitive wage commensurate with direct experience, skills, and time spent in a related role. We also offer great benefits and perks including:

• Incredible potential for upward mobility and career growth into your desired area across the affiliate group.
• Four different medical plan options through Dean Health Insurance.
• Employer matching program for HSA funds.
• Dental insurance through Delta Dental.
• Flexible Spending Account (FSA) options for medical or dependent care.
• Paid Time Off (PTO)
• 401k employer matching program to save for retirement.
• Company-paid group life insurance.
• Voluntary supplemental insurance options.
• Employee referral bonus program.
• Annual personal tax return prepared free of charge.
• Annual allowance for employer-branded apparel.
• Annual reimbursement for qualified fitness-related expenses and company-sponsored employee wellness program.
• Tuition reimbursement, CPA assistance, and professional growth opportunities through continuing education.
• Community involvement reimbursements.
• Complimentary employee snacks, lunches, and beverages to celebrate team events.
• Employee outings, events, and gifts.
• Direct deposit of paycheck.
• New Client Bonus Program.
• Merit-Based Bonuses.
• Company Core Value Rewards.
• Half-day Fridays in summer as business needs allow.

What will my schedule look like?

This role supports our office hours of Monday-Friday 8a-5p.

More about the MBE Affiliate Group:

Our parent company, MBE CPAs, is a team of accounting experts who use our industry-based knowledge and expertise to help others succeed in their financial journeys. We expanded our services over the years to include a number of affiliate companies to support the needs of our clients including:

• Wealth management and fiduciary services through MBE Wealth
• Payroll and timekeeping services through Payroll Solutions
• Human resources services through Workforce Solutions
• Marketing, branding, and public relations through Brand House
• Residential and commercial property management services through REMS
• Storage solutions through Secure Storage
• Enterprise resource planning and customer relationship management software solutions through GoVirtualOffice
• Services to assist clients in structure of a variety of sales, mergers, and acquisitions through Savvy Business Brokers

We proudly offer services throughout Wisconsin and nationwide with 11 office locations including Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo.

So how do I join?

First step is applying with your resume. After applying, you can typically expect the following steps in our hiring process: first a phone screen with HR, followed by an onsite interview for local candidates or virtual interview for remote candidates, and finally the candidate completes links for skills testing, reference checks, and background checks. Occasionally a 2nd interview could take place for certain roles.

Interested in a role with us, but don't see an opening that's the perfect match? Please message our Workforce Solutions HR team, Kayla Schaller-Greenwood or Allison Burgau, directly on LinkedIn to discuss how your skills could contribute to the team.

Building a diverse and inclusive workplace:

The MBE affiliate group is seeking diverse voices and backgrounds to join our team to help us thrive. We are an equal-opportunity employer and work to provide an inclusive environment for all team members. We encourage you to reach out if requesting an accommodation makes our hiring process more accessible to you; please reach out to Kayla Schaller-Greenwood directly on LinkedIn.