Position Description

Company: A First Name Basis

Position: Inside Sales Specialist

Reports to: Director of Inside Sales, Kelli Warren

Headquarters: McKinney, TX

Work Setting: In office M-F

Company:

A First Name Basis Home Care (AFNB) is a leading provider of in-home non-medical services for quality senior home care in Louisiana, Mississippi and Arkansas with 14 locations. The company is rapidly growing and expanding their footprint into other states. AFNB offers a wide range of personal care, companionship care, and respite services. Their care management program allows individuals to mix and match services to build out a tailored home care approach with caregivers available 24/7. Each caregiver undergoes a vigorous 21-point screening process. For more information, please visit https://afirstnamebasis.com

Opportunity:

The Inside Sales Specialist is responsible for closing leads through inbound calls and emails in a timely manner. This position will be focused on keeping all parties aligned through clear communication of the sales process to deliver optimum customer experience and to drive revenue growth and profitability.

Responsibilities:

• Work inbound leads from all sources (email, fax, phone, word of mouth) and follow the process to create and work leads in our system.
• Creating and maintaining customer database.
• Complete intake process, schedule assessments and work with care managers to ensure care is approved and started on time.
• Understand client's needs.
• Adhere to monthly KPI's and metrics.
• Close sales and achieve quotas.

Qualifications:

• Bachelor's degree preferred.
• 2+ years of sale experience
• Experience/knowledge of CRM systems
• Customer Service experience

Personal Attributes:

The successful candidate must have an outgoing personality with a passion for the client, experience and operational excellence. This individual should have a high level of charisma and emotional intelligence, promote organizational unity and bring people together for a common goal. They should be problem solvers with a high sense of urgency to drive results. This individual should possess excellent interpersonal and time management skills. Excels in results and growth-oriented environment with the ability to manage multiple clients at a time. This individual will embrace the company's values and mission and be passionate about growing the business.