Information & Guest Services Representative Job at Hackensack Meridian Health
Overview:
Our Office of Patient Experience is looking for passionate Information & Guest Services Representatives who are ready to champion patient experience across Hackensack Meridian Health. In this role, you will work as an advocate and liaison between patients and visitors and their care team. Information & Guest Services Representative capture feedback through proactive patient rounding and report trends impacting patient experience. Information & Guest Services Representative utilize resourcefulness, interpersonal and communication skills, and service recovery methods to address patient concerns.
This part-time position includes evening shift availability. As a part-time employee of Hackensack Meridian Health, you will be eligible to participate in our benefits package.
Responsibilities:
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.
Our Office of Patient Experience is looking for passionate Information & Guest Services Representatives who are ready to champion patient experience across Hackensack Meridian Health. In this role, you will work as an advocate and liaison between patients and visitors and their care team. Information & Guest Services Representative capture feedback through proactive patient rounding and report trends impacting patient experience. Information & Guest Services Representative utilize resourcefulness, interpersonal and communication skills, and service recovery methods to address patient concerns.
This part-time position includes evening shift availability. As a part-time employee of Hackensack Meridian Health, you will be eligible to participate in our benefits package.
Responsibilities:
As a Information & Guest Services Representative, you will:
Welcomes and greets patients and visitors to the medical center, provides visitors guidance on current visitor policies- Provide assistance to patients and visitors related to parking and navigating across the hospital; escorting patients directly as needed
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Makes confirmation calls for patients, completes sign-in into Epic upon arrival, and announces patients to registration.
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Enforces Access Control function by advising guests of the visiting and access policies, alerting security to any violations that cannot be readily addressed using de-escalation and/or service recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation of lobby if required. Completes event reports as needed.
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Handles routine inquiries/issues, and directs patient complaints to appropriate individuals.
- Answers telephone and facilitates calls in accordance with organizational and departmental standards.
Education, Knowledge, Skills and Abilities Required:
- High school diploma or equivalent required.
- Typing ability required.
- One to two years working experience required.
Education, Knowledge, Skills and Abilities Preferred:
- Computer training preferred.
- One to two years experience in front desk/reception position or hospitality experience preferred.
- Bi-lingual preferred. Spanish preferred.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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