This role is responsible for maintaining a safe and clean environment for all clients, staff members, and visitors through the daily, weekly, and monthly activities related to program turnover and/or preparation. You are responsible for maintaining Company safety, hygiene, sanitation and quality standards to ensure complete client satisfaction through healing hospitality.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Make beds and verify quality of bed coverings; flip mattresses to equally distribute wear to the furnishings and prolong life of physical assets when needed; report defects to the Hospitality Supervisor
• Wash, dry, and fold laundry; bundle and deliver laundry to rooms; maintain and store excess inventory as needed; maintain a clean and healthy laundry and inventory storage facility
• Provide toilet and facial tissue, soap and plastic cups to guest rooms; maintain and order inventory of these items as needed
• Dust furnishings and fixtures, including windowsills, baseboards, cabinets, etc. as required for cleanliness of guest cabins and the mansion; polish furniture, banisters, woodwork, and other items on a regular and scheduled basis
• Clean and sanitize toilets, sinks, tubs, and showers; report any and all drainage or leaking issues immediately
• Mop or vacuum floors, rugs, and carpets
• Empty trash
• Report maintenance issues, client contraband, lost/found items, etc. to Hospitality Supervisor as needed
• Partner with all team members to foster an environment based on the company ANCHOR Values: Authenticity, Nurturing, Courageous, Humble, Open, and Resilient; become a “culture keeper” for the organization; prioritize upholding and protecting a healthy and accepting environment
• Actively provide the highest level of customer service to our clients; continuously strive to improve upon our service, and commitment to a superior customer service experience as a whole
• Actively participate in the execution of Onsite’s Strategic Plan as requested
• Adhere to all policies and procedures requested and required relating to the maintenance of Onsite’s Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation
• Exhibit an understanding of healthcare regulatory and compliance policy (e.g., HIPAA, CARF, etc.); knowledge of and adherence to Company policies and procedures, as well as applicable federal / state / local laws and regulations; maintain complete confidentiality in all client/program matters, in accordance with Onsite policy
• Regular and reliable attendance
• Perform other duties as assigned

Education and/or Experience: High school graduate or equivalent preferred; General knowledge of various housekeeping duties preferred; Valid driver’s license required.