Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation:
$15.50 hourly
Responsibilities:- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- Must have general computer skills and familiar with Google/Google Docs
Hotel Sutter is a historical building located in the heart of downtown Sutter Creek. We have a restaurant serving indoors, on our balcony as well as out front on our Pallet Cafe. We have 2 bars one located in our lobby and another downstairs known as our Copper Room. We also have a fully functioning 21 room hotel on our 2nd and 3rd floors. We pride ourselves in providing the best service with a smiling face to our many local guests as well as our year-round tourists.
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