The Quality Inn Carlisle is currently looking for friendly, outgoing individuals to work at our front desk. You must be able to work a flexible schedule including evenings, weekends and holidays. This is a great entry level position with room for advancement.

JOB SUMMARY:

Represents the hotel throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit checking procedures. Completes all necessary items in regards to the guest’s account in the property management system. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

DUTIES AND RESPONSIBILITIES:

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in pre-registration and blocking of rooms for reservations.

3. Thoroughly understands and adheres to proper credit and cash handling procedures.

4. Understands room status and rooms status tracking.

5. Knows room locations, types of rooms available and room rates.

6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests.

8. Possesses a working knowledge of the reservations system. Take reservations and cancellations as needed. Provide confirmation and cancellation numbers.

9. Know how to use front office equipment.

10. Processes guests check-in and check-outs.

11. Use proper telephone etiquette.

12. Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

13. Reports any unusual occurrences or requests to the General Manager or Assistant General Manager.

14. Knows all safety and emergency procedures. Is aware of accident prevention policies.

15. Maintains the cleanliness and neatness of the front desk area.

16. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

17. Must be able to speak, read, write and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language (English) used by guests who visit the workplace.

18. Assists in keeping the cleanliness of the lobby, business center and breakfast area to the hotel’s standards.

19. Assists with keeping the 24 hour coffee service operational.

20. Maintains the cleanliness of the front desk and office area.

21. Completes all other duties as assigned.

If you are looking for a career in the hospitality industry, we want to hear from you.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person

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