The Grand Harbor Resort & Waterpark is currently accepting applications for Hotel Guest Service Agents. Ideal candidates will have previous customer service experience, weekend availability, be able to work between the hours of 7am and 11pm.

Why Us? Did you know that our team members receive discounts waterpark passes and overnight accommodations to our location? Our team members begin earning PTO on Day One of employment!

Guest Service Agent/ Reservationist

We are seeking a front desk agent with guest first mentality, positive demeanor, high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.
• Replenish Market items.

Requirements

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Punctuality

Physical Requirements:

• Ability to lift up to 40 lbs. occasionally and up to 10 lbs. frequently.
• Ability to stand or walk for long periods of time
• Requires finger dexterity, grasping, writing, and repetitive motions

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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