Help Desk Specialist

Analyticx is currently seeking a well-qualified candidate to provide IT service support to the U.S. Army Airforce Brigade (TAAB) on-site in Fort Belvoir, VA.

Who we are:

Analyticx is a small minority-owned firm headquartered in Washington, D.C. We were founded in 2010 as a leading provider of strategic and execution services in the digital and communications sectors. We have grown at an expedited pace over the past ten years in terms of size and professional services offered. We now provide services in digital and IT transformation, outsourced IT, AV systems integration, education and training, management consulting, and communications and marketing. We work very closely with our public and private sector clientele in order to create effective and sustainable solutions. We’ve worked with various clients in the Department of Defense (DoD), Department of State (DOS), Small Business Administration (SBA), and more.

About the role:

You will serve as the Help Desk Specialist, with responsibilities for modifying, upgrading, troubleshooting, and maintenance of hardware and software to support MAJCOM and subordinate units. Provide technical assistance to unit personnel. Identifies system problems and develops corrective action. Troubleshoots malfunctions to resolve physical and logical processing problems and recommends acquisition of equipment; software/ hardware which will resolve operational problems. Identifies corrective or preventative procedures. Takes actions to rectify immediate problems and prevent future occurrences. Applies innovative techniques and seasoned judgment to assist customers. Performs computer imaging, troubleshoots, and corrects problems involving interface and interoperability of system components such as hardware, printers, and software application programs.

Qualifications:

• Active Secret Clearance – *required
• 3+ years of IT help desk experience, familiar with Active Directory, DOD network environment, and Remedy – *required
• Security + (the appropriate Information Assurance certification in accordance with DODI 8750.1M/814) – *required
• Attention to detail, with the ability to identify & resolve problems and recommend solutions
• Ability to provide written and oral communication to customers
• Customer service skills (phone and record keeping)
• Analyzing, identifying, troubleshooting, implementing and deploying solutions for hardware and software systems with minimum service impacts
• Willingness to work as a trusted team member

What we offer:

Analyticx’ management team shares the philosophy that providing top-notch products and services starts with building the right team. We highly value our employees, and are always willing to invest in personal and professional growth. Analyticx also provides the following:

• Compensation plans that include annual salaries based on relevant education, experience, and skill sets
• A comprehensive benefits package including: healthcare insurance, dental insurance, life insurance, vision insurance, 401(K) matching plan, performance bonuses, military leave, maternity and paternity leave, sick days, vacation and Paid Time Off (PTO), job training, professional development, etc.
• Paid federal holidays

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fort Belvoir, VA 22060: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you familiar with familiar with Active Directory, the DOD network environment, and Remedy?

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: One location

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