GENERAL MANAGER- EAST HAMPTON

OUR BRAND

In 2001, Dylan Lauren pioneered the world’s largest confectionery emporium and lifestyle brand, Dylan’s Candy Bar. We are celebrating 20 years of merging fashion, art, and pop culture with candy to ignite the creative spirit & inner child in everyone who visits our stores and website. This innovative concept has changed the way the world experiences candy and has inspired Retail-tainment. Our whimsical destinations attract people of all ages with state-of-the-art décor and trend-setting products. Dylan’s Candy Bar offers something for everyone for every special occasion, with an unparalleled selection of candies from around the world to luxe gift baskets and chic presents.

Being sweet is not limited to our candy. Our Foundation, Dylan’s Candy BarN, strives to help every animal find a home-sweet-home by hosting adoption events, highlighting the importance of spaying/neutering, supporting disaster relief efforts, and ending animal cruelty.

We are a company that celebrates diversity, equality, and inclusion. The Dylan’s Candy Bar family is comprised of confectionery enthusiasts who share an entrepreneurial spirit and a desire to make the world a sweeter place. While we are a close group, our corporate team works remotely. Our Core Values are Be Sweet; Take Pride; Make an Impact; and Inspire Creativity.

For more information, please visit: www.DylansCandyBar.com or www.facebook.com/DylansCandyBar or www.instagram.com/DylansCandyBar.

DESCRIPTION

The General Manager must proactively plan and manage all aspects of the business including the sales, hiring, training, budgets, inventory, product assortment, merchandising, repairs and maintenance, safety, and the overall customer experience as well as café, events, and personal shopping departments, and work with the necessary corporate partners to do so.

RESPONSIBILITIES

SALES AND CUSTOMER SERVICE:

• Drive customer development activities among individual team members to cultivate new and existing customer
• Directly handles all customer complaints and feedback and follows up on decisions and preventative training to prevent future problems
• Quarterly analysis of store P&L to identify opportunities and develops action plans to tighten controllable expenses and bring extra dollars to the bottom line
• Partner with the corporate team to ensure product assortment is consistent with market needs and sales goals

OPERATIONS MANAGEMENT:

• Manages the daily fiscal responsibilities of the store, including staffing levels, budgets, financial goals, cash handling analysis
• Manage efficient back of house operations
• Manages the operational responsibilities of the store, including: loss prevention, repairs and maintenance, cleanliness, inventory control, promotional activity and visual standards and ensure consistency with established operational procedures
• Plans, coordinates, and ensures execution of all sales promotions in a timely manner and ensures all pricing, signage, and displays are correct at all times in order to do so
• Point person for all POS service and training

TALENT MANAGEMENT:

• Continuously train, coach, and provide qualitative feedback to all staff
• Completes monthly schedules for the store
• Network and recruit to build a pipeline of diverse, highly skilled talent
• Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan

EXPERIENCE, SKILLS & KNOWLEDGE

• 5-7 years senior retail sales management experience preferred
• Bachelor’s Degree preferred
• Experience in hospitality/restaurant industry preferred
• Experience with Netsuite and Shopify preferred
• Ability to lift a minimum of 30lbs and be on your feet for long periods of time
• Excellent organizational, decision making, problem solving, multi-tasking, follow-up, and teambuilding skills
• Strong interpersonal skills to communicate with confidence to both internal and external customers as well as corporate partners
• Willingness to work a flexible schedule which will include nights, weekends, and holidays
• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• An appreciation of Dylan’s Candy Bar’s unique culture, entrepreneurial attitude, its heritage, and its passion for its unique products.
• Comp range $80-$110k based on experience