Hotel Overview

The Delta Hotels by Marriott - Somerset has completed a top to bottom renovation featuring all new front and back of house areas throughout our 298 room hotel. Easily accessible directly off I-287 in central New Jersey and within minutes of the Rutgers University campus, Delta Hotels by Marriott - Somerset offers exceptional accommodations, guest focused amenities, multiple dining options, prestigious events, and a quiet suburban location. Join our engaging team as we build the best hospitality reputation in the region. High energy, creative, and passionate-for-success individuals are encouraged to join our team. Visit our hotel website at www.marriott.com/ewrds.

Job Summary

We are seeking an experienced hotel Front Office Manager with a strong background in guest service and front office management of a large full-service hotel to join our exceptional team at a competitive pay rate (55-60k/Yr) plus incentive plan and benefits (PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.

The Front Office Manager will supervise and coordinate all front office activities of the hotel in order to ensure the highest standards of guest satisfaction, reservations, room assignment activities and to resolve problems arising from guests’ complaints. The Front Office Manager is also responsible for responding to unusual requests and inquiries.

Essential Duties & Responsibilities

• Manages reservations systems, PMS systems and trains front desk staff on applicable technology and operating procedures.
• On a daily basis, reviews the hotel’s rates and availability data as contained in (1) Revenue Management Systems programs, (2) the hotel’s Property Management System (PMS) program, (3) the hotel’s Central Reservation System and (4) the internet sites that require daily on-line maintenance by hotel management.
• Reviews the hotel’s room availability data and performs weekly and monthly Forecasting reports in accordance with the Company established forecasting methods and procedures.
• Supervises and motivates all front office staff. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Establishes and maintains a pro-active human resource function to ensure both employee motivation, as well as adequate training and development, is achieved with the front office staff.
• Assigns duties and shifts to the front office staff. Ensures all front office staff receives adequate training. Observes and coaches the front office staff performance to ensure adequate services and adherence to Company policies and procedures as well as the established front office operating procedures including brand training, accounting manual policies and procedures, cash handling procedures and credit card policy and procedures.
• Monitors the performance of front office staff through verification and analysis of guest satisfaction systems reports and implements timely and corrective actions when necessary.
• Ensures the front office staff maintains records of room availability and guests’ accounts ensuring accurate and timely completion of the required paperwork by the front desk staff.
• Works the front desk during busy periods or when necessary checking guests in and out, computing bills, collecting payments and related activities.
• Attends and contributes to the Weekly Revenue Management Meetings following the Company's Revenue Meeting Agenda and Guidelines.
• Creates an operating environment that assures consistent guest satisfaction.
• Interacts with the general public, guests, employees, union and government officials with tact and courtesy.
• Communicates verbally and in writing with all levels of employees and hotel guests.
• Confers and cooperates with other department heads to ensure coordination of hotel activities.
• Answers inquiries pertaining to hotel policies and services. May arrange for special services as needed.
• Understands the government regulations affecting the hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements for any federal, state or municipal authority.
• Understands the hotel’s Manager On Duty Program and follows MOD Manual guidelines and Safety Manual and Risk Management procedures when responding to incidents.
• Watches for suspicious activities; may patrol public rooms, investigate disturbances and warn troublemakers; reports any problems to local law enforcement, Hotel Security and the General Manager as applicable.
• As required by all hotel associates, assists any guest or potential guest in a prompt, courteous, friendly and helpful manner at all times.
• Performs any other job-related duties as assigned.

Education and/or Experience

• Absent extraordinary prior on-the-job experience, the Front Office Manager position requires a High school diploma or GED and preferably either a two-year business degree or a four-year business degree (or equivalent combination of education and experience).
• Requires an occupationally significant combination of vocational education, apprentice training, on-the-job training and essential experience in less responsible hotel skill levels and management positions

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online or come in and fill out an application Monday through Friday 10am to 5pm at:

Delta Hotels by Marriott - Somerset

110 Davidson Avenue

Somerset, NJ 08873

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in renowned hospitality management for independent hotel owners, portfolio investment groups and national financial institutions. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry-leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in the United States. You simply can't find that type of hotel management expertise anywhere else.

Hospitality is our Passion

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join Our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions

For more information about DePalma Hotels & Resorts, please visit our website at www.depalmahotels.com

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel: 1 year (Preferred)
• Hotel management: 1 year (Preferred)
• Supervising: 1 year (Preferred)
• Marriott: 1 year (Required)
• Galaxy Lightspeed: 1 year (Preferred)

Work Location: One location

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