Job description

Ready to change people's lives (including your own)?

Looking to train for a new career in the medical field with an excellent team? Apply to train as a front desk patient specialist in our office. No experience in the medical field is needed to apply; previous administrative experience strengthens an applicant’s resume. . As the first face patients see when they walk in the door and the first voice they hear when they call, we count on staff in this role to provide excellent customer service and to reflect our dedication to patient care!

We are dedicated to creating a world of happy, healthy people. We help Houstonians of all ages Get Up, Get Moving and Get Active. Get back to your day-to-day routine without PAINKILLERS or PROCEDURES Because we believe every person deserves choices and the best Quality of Life., and our mission drives everything we do. We are looking for a Front Desk Patient Coordinator ready to create memorable patient experiences. We are not your typical medical office, so if you are ready to have fun and make a difference, keep reading!

Below are the basics of this role:

The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.

• Deliver quality and compassionate care to every patient!
• Greet patients and visitors when they enter or leave the office.
• Ensure patients are kept informed of the progress of their appointment.
• Maintain a clean and tidy waiting area and front desk area.
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's chart. This process is automated.
• Ensure visit limits are recorded and communicated with the clinical.
• Ensure all patient files are ready before the patient's appointment.
• Coordinate with Clinical Team Leader to provide the opportunity for same day care to patients.
• Assist with meeting office financial targets by ensuring schedule optimization.
• Schedule follow-up and recall appointments for patients.
• Answer incoming calls and direct the caller to the proper person or voicemail.
• Ensure our patients are receiving the therapy care they need by making outbound calls to confirm patients, reschedule patients that do not make their appointment, and call patients that have treatment that needs to be completed.
• Ensure all patient records are completed by end of the day.
• Daily reports and report cards are filled out to document your progress.
• Demonstrated ability to solve common problems and to provide immediate solutions.
• Ability to work both independently and in a team environment.
• Positive and dedicated work ethic and takes initiative to excel in their given role.
• Excellent phone and email manner
• Leadership skills and the ability to lead by example.
• Excellent organizational skills to effectively multitask skills.
• Must be computer and tech-savvy.
• Punctual and committed to their weekly schedule.

Ready to do more than the basics and be super awesome?

• Have fun and make sure our patients are having fun too!
• Provide memorable patient experiences by showing compassion for our patients and families.
• Ask for referrals and an opportunity to promote a positive image of us.
• Look around and do more than you are asked to do by assisting with other office duties as needed.
• Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
• Integrity, always do the right thing!
• Love working with Patients / People.

Benefits:

• Medical, Dental & Vision.
• PTO time accrues after 90 days.
• 7 Paid Holidays
• Salary
• Paid weekly, direct deposit.
• Scrubs
• Ongoing training weekly
• Bonuses + $ 75 extra for Saturdays

Minimum Education and Experience:

• High School Diploma or equivalent.
• Candidates will have a minimum of two years of experience in a healthcare office or 3 years in a fast-paced, highly interactive customer service environment.
• Experience in the medical industry with scheduling and verifying insurances preferred.
• Self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills to effectively handle multiple tasks.
• Flexibility to support change, with varying schedules as necessary.
• Possess excellent interpersonal communication skills.

The resume must demonstrate stable employment history.

Full time Only: Must arrive 15 min early except Tue//Thurs and only 4 early starts a month at 7am on Wednesday and Friday

Schedule

Monday 8-6 Tuesday 830-530 Wednesday 7/8 – 5 Thursday 830-530 Friday 7/8-4

Saturday 8-1 responsible for 2 per month

We are a EOE employer

Job Types: Full-time, Part-time

Pay: $32,075.35 - $35,668.70 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Must be Vaccinated for Covid 19. Masks optional

Ability to commute/relocate:

• Houston, TX 77030: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• When are you available to interview including Saturday and Sunday over the next 3 days

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Computer skills: 3 years (Preferred)
• Receptionist: 1 year (Preferred)

Work Location: One location

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