ESSENTIAL DUTIES

• Must have Medical Office experience.
• Answer telephones, schedule appointments and greet and direct patients, sales reps and visitors.
• Check front desk email messages, reply and accept documents accordingly.
• Direct phone calls to appropriate staff members. Take messages from physician and other personnel.
• Assist Medical Assistants with following up on patient phone calls and messages.
• Mail new patient and Dexa packets prior to appointment on a daily basis.
• Alert infusion authorizations when infusion patients reschedule appointments or make a new appointment within a two week window. Alert referrals person when adding on Dexa.
• Confirm patient appointments, reminding patients to have referral in place if insurance requires one.
• Instruct new patients in completion of medical history and information forms.
• Collect co-pays, past due balances and other payments.
• Maintain Daily Log Sheet, and balance cash, check and credit card receipts at the end of each day. Post all payments collected at front desk.
• Check patients in at the front desk, scan insurance cards and IDs, and enter patient’s insurance information into the computer.
• Maintain physician schedules, making sure that patients are scheduled at appropriate times, rescheduling patients when necessary.
• May back up the medical records department as needed.
• Handle calls for the physicians from other referring physicians.
• Assist patients who require a pick-up of drug samples and prescription medications.
• Clean and maintain patient waiting areas.
• Assist patients with wheelchair when needed. Call cabs, access-a-ride or other transport services for patients.
• Maintain and update referring physician contact information in the Centricity EMR system.
• Obtain previous records from referring physician for new patients and distribute to physicians prior to appointment.
• Assist medical records department as needed.
• Provide map of location and driving directions to patients, vendors and other customers.
• Assist pharmaceutical representatives with obtaining physician signature for sample medications.
• Print next day schedules and distribute to appropriate physicians, MAs and departments.
• Assist patient with the patient portal .

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• medical customer service: 1 year (Preferred)

Work Location: One location

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