The Fairfield Inn & Suites is looking for qualified candidates to fulfill front desk associate positions. Candidates must be able to work a both AM, PM, and Night Audit shifts. Must be available to train 5 days AM shift, 5 Days PM shift, and 5 days Night Audit shift. AM shift times are 7 am - 3 pm, PM shift times are 3 pm - 11 pm, and Night Audit shift times are 11pm - 7am. Applicants must be able to work consistently on weekends and have the availability to work holidays.

General Summary:

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Requires a high school diploma or equivalent preferred. Hospitality and/or customer service experience is preferred. Must be able to develop an understanding of concepts, practices, established guidelines and procedures used by the company in relation to guest service. Ability to communicate effectively, be polite, courteous, and responsive to our guests is essential. Must be organized and detail oriented. A valid drivers license is required. Typing and computer skills are a plus.

Principal Duties and Responsibilities:

• Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities
• Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established
• Make hotel guest room reservations
• Respond to requests from guests for assistance and information about the local area.
• Sell rooms to “walk-in” guests
• Routinely manage, change, or cancel guest reservations utilizing property management system
• Post charges and payments to guest accounts as needed
• Make necessary corrections to guest billing
• Communicate with the housekeeping department about room status/availability
• Deliver requested items to guests, as needed, including hotel amenities, incoming faxes and mail etc
• Listen and respond promptly to guest requests
• Stock hotel market
• Clean and maintain pool, fitness, business center, and public restrooms
• Operate hotel switchboard or PBX.
• Clean and maintain lobby coffee station
• Maintain daily communication logs
• Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments
• Reconcile the Housekeeping report with the guest ledger to monitor room occupancy
• Assign hotel rooms to guest reservations and fulfill guest special requests
• Review and maintain guest room status report
• Assist guests with internet and TV connection issues
• Assist guests with some minor guest room maintenance issues and work to resolve
• Perform additional assignments as required by members of the management staff

Job Type: Part-time

Pay: From $14.00 per hour

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Streetsboro, OH 44241: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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