• Installs, configures, troubleshoots, and maintains products/equipment
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Research and answer customer questions about product features, issues and upgrades
• Performs start up testing and customer training on features and general maintenance of product
• Has solid knowledge of the organization's products and services
• Provides onsite and remote technical support to our customers
• Performs customer user training
• Contributes to the R&D aspects of projects by presenting the Service perspective
• Has knowledge of the organization's products and services

• Provide on-site field service, repairs, and quality checks
• Provide remote support via phone, e-mail, and computer
• Troubleshoot electrical to the circuit board level
• Troubleshoot mechanical to the component level
• Clearly and accurately complete documentation on time
• Perform Installations and de-installations
• User Trainings
• PMs and SATs
• Build professional strong working relationships with customers and companies
• Follow laboratory safety practices as defined by the Company and/or the customers’ site safety code
• Responsible to learn, know, and adhere to department and company standards and procedures
• Utilizing D365 write Service Reports, RMAs, and Post Production Complaints
• Work with Technical Support Specialists to ensure service documentation is fit for purpose
• Day travel 25% around North West Chicago.
• Mid-west travel up to 50% outside Chicago is required (Iowa, Tennessee, Michigan, Ohio, and Toronto)

• A high level of self-motivation to assist customers, sales, and service people to overcome any problems that they may have which relate to our instruments in a timely manner
• Familiarity with automation in cold environments (-20C and -80C)
• Excellent communication skills, which are appropriate for a customer-facing role
• Be hardworking and enthusiastic with exceptional attention to detail
• Be able to make decisions and act for customers based on knowledge and experience
• Be capable of working under pressure without compromise
• Be capable of working independently and in a team
• Be able to travel and be flexible subject to Business requirements
• Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time
• Willingness to work additional hours and the flexibility to work overtime as and when required

• Two to four years of related experience
• Degree in Engineering or similar discipline or equivalent professional experience-based knowledge
• Experience in automation, robotics, or similar fields, is essential
• Experience working with customers in the life science/clinical/pharmaceutical field would be an advantage
• Beckhoff Twin CAT, Elmo Studio, Vision Systems, and barcode reading would be an advantage.
• Microsoft Windows environment, Active directory, SQL databases, IP addressing, Remote Desktop Protocols, and Driver Support would also be an advantage
• Being fluent in English is necessary

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.