Field Service Engineer Job at Angle North America

Angle North America Plymouth Meeting, PA

About ANGLE:

ANGLE is a world leading liquid biopsy company with sample-to-answer solutions. ANGLE's proven patent protected circulating tumor cell (CTC) harvesting technology is known as the Parsortix® system. ANGLE's Parsortix® system is FDA cleared for its intended use in metastatic breast cancer and is currently the first and only FDA cleared medical device to harvest intact circulating cancer cells from blood.

The Parsortix system enables a liquid biopsy (a simple blood test) to be used to provide the circulating metastatic breast cancer cells to the user in a format suitable for multiple types of downstream analyses. The system is based on a microfluidic device that captures cells based on a combination of their size and compressibility. The system is epitope independent and can capture all phenotypes of CTCs (epithelial, mesenchymal and EMTing CTCs) as well as CTC clusters in a viable form (alive). CTCs harvested from the system enable a complete picture of a cancer to be seen; as being an intact cell they allow DNA, RNA and protein analysis as well as cytological and morphological examination and may provide comparable analysis to a tissue biopsy in metastatic breast cancer. Because CTC analysis is a non-invasive process, unlike tissue biopsy, it can be repeated as often as needed. This is important because cancer develops and changes over time and there is a clear medical need for up-to-date information on the status of a patient’s tumor. In addition, the live CTCs harvested by the Parsortix system can be cultured, which offers the potential for testing tumor response to drugs outside the patient.

Join our Team:

This is an exciting time at ANGLE and our team in the Greater Philadelphia area is looking for a Product Support Engineer to provide comprehensive preventative maintenance, fault diagnosis/repair and technical support service for the company’s circulating cell isolation products in our own facilities and at customer sites. This role also assists the company’s R&D department in developing the company’s circulating cell isolation products.

At ANGLE, we foster a dynamic, entrepreneurial approach to translating leading edge translational research into clinical diagnostics. We offer the potential for significant corporate growth and career development. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas.

We are always in search of potential employees who share our vision and want to make a difference today. In your submission, please describe your background and what you can bring to our team along with attaching your resume.

Principal Accountabilities:

  • Report to designated line manager but collaborate as instructed with specified project managers in individual projects and activities.
  • Carry out designated technical activities, including technical investigation, routine updating and maintenance and repair of ANGLE cell separation instruments (Parsortix) in the field.
  • Provide remote and on-site technical support including diagnosing and rectifying causes of instrument failure.
  • Utilise the company’s customer relationship management system to log and respond to technical support queries.
  • Work with the product development team, technical support team and manufacturing team to further improve product functionality, performance and reliability.
  • Maintain and upgrade factory and application acceptance tests.
  • Support the company’s scientists and engineers in documentation management, including maintaining standard operating procedures, customer support documents and device history records within the Company ISO13485 quality systems.
  • Perform such other duties and responsibilities that are consistent with the role of a Product Support Engineer or as may be assigned from time to time.

Qualifications, Experience, Knowledge and Attributes:

  • Minimum Bachelor’s Degree in Mechanical Engineering or Biomedical Engineering
  • Minimum 3 years of experience in a related position
  • Working knowledge of appropriate regulatory requirements (e.g. cGLP, ISO, CLIA, OSHA,HAZCOM)
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • An eye for detail and commitment to high quality data
  • A flexible, can-do approach to the requirements of the job

Due to the nature of the role, incumbents must be prepared to regularly travel to customer sites located primarily (but not limited to) throughout North America which may necessitate overnight stays and periods (up to one week) away from home. As such working more than 40 hours a week can be expected, although excessive, sustained overtime is not intended. This role has the flexibility to work from home at the discretion of the Manager. Ideally you reside within driving distance to our site in Plymouth Meeting, PA.

As a member of our highly skilled and fast-growing team you will receive opportunities for development and a competitive benefits package.

Please let us know if you require disability-related accommodation during the recruitment process so that we can work with you to meet your needs.

All applications will be kept confidential. We thank all candidates for their interest, but only candidates selected for an interview will be contacted.

At ANGLE North America Inc. we are committed to maintaining and developing a qualified workforce that reflects the diverse population it serves, and we welcome applications from all qualified individuals. We value diversity and we do not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Important notice to Employment Businesses/ Agencies:

ANGLE does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our ANGLE recruitment team to obtain prior written authorization before referring any candidates. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ANGLE. ANGLE shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Overtime

Work Location: On the road




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