The Intake Coordinator position is responsible for inputting data from documents into our case database software with detail and accuracy, Monitoring the Early Resolution Pilot Program inbox, responding to referrals, and running and operating the Early Resolution Pilot Programs virtual mediation rooms. The Intake Coordinator will review each case to ensure that the required data is being captured, ensure that cases are being assigned, and manage virtual mediations and paperwork. The position also requires maintaining and keeping various spreadsheets updated. Required to maintain data integrity, attention to detail, as well as requiring excellent organizational skills. Duties may change with the needs of the program; the right candidate will be flexible and adaptable to change.

PRINCIPAL ACTIVITIES:

• Opening new cases and emailing within the database (Kintone).
• Assigning cases to specialists per management.
• Accurate data entry in database.
• Maintain and update spreadsheets; in excel and google sheets.
• Update case information as needed in the database.
• Maintain, screen and respond to ERPP referrals
• Manage virtual mediation rooms.
• Create and monitor mediation DocuSign.
• Other duties as assigned.

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QUALIFICATIONS:

• Proficient in Excel and Google Spreadsheets
• Minimum typing requirement 60 wpm
• Intermediate level Microsoft Office 365
• Intermediate level of Excel/google sheets
• Intermediate level of google office tools / sharing process
• Intermediate level Outlook
• Consistent accuracy
• Strong organizational skills.
• Excellent written and verbal communication.
• High level of emotional intelligence and interpersonal skills.
• Team Player

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands here are representative of those that must be met by an employee in a business office environment and outside special events to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• While performing the duties of this job, the employee is frequently required to read, speak, stand, walk, sit and use a computer keyboard and monitor.
• Must be able to communicate with co-workers and residents/clients.
• Must be able to reach above the head and perform repetitive movements.
• Must be able to drive or have reliable transportation for off-site meetings and events.
• May at times require physical exertion such as bending and lifting.

Covid 19 Vaccination: VOAWW requires all employees to be fully vaccinated against the COVID-19 (SARS-CoV-2) virus with an FDA-approved vaccine. Fully vaccinated is defined as 14 days after the final vaccination dose has been administered. Vaccination cards, other electronic proof of vaccination, or approved ADA (Americans with Disability Act) Accommodation requests based on medical or sincerely held religious beliefs will be required as a condition of employment.