• Respond to customer inquires through a mix of inbound calls and emails
• Must remain productive throughout shift
• Responsible for directing customers to resources available to them
• Responsible for helping with access related issues such as password reset, account issues, etc.
• Responsible for handling order and billing inquires
• Working with K-12 educators in primarily high school and middle school
• Must be able to use best judgement while supporting customers
• Willingness to assist
• Know when to have empathy and concern
• Always remain professional

• Must be at least 18
• Must have HS diploma or GED
• Successfully pass a background check
• Strong written and verbal communication skills
• Customer Service experience (1-2 years)
• Experience supporting educators preferred
• Time management, organizational and problem-solving skills
• Critical thinking skills – probing questions
• Ability to multitask
• Comfortable with computers

• Paid Time Off
• Paid Training
• Medical/Dental/Vision Insurance
• 401K Plan
• Opportunity for advancement
• Competitive starting wage

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.