Sacred Circle Healthcare is seeking a full-time, Dispatcher, in Salt Lake City, Utah.

As an entity of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Job Summary

• Overview: Dispatchers are responsible for directing and overseeing transportation-related operations within the organization and ensure that staff members comply with safety rules and regulations. This position would mainly be responsible for coordination or transportation services. This includes but is not limited to reviewing transportation applications, transportation requests, scheduling for Sacred Circle Healthcare and other third-party transportation vendors like UberHealth. This position not only requires future transportation coordination, but real-time vehicle/driving tracking and scheduling. Vehicle fleet maintenance coordination is also a large part of this role. This position would also be responsible for providing limited transportation services via SCHC vehicles for patients that need transportation to and from the clinic within a fifteen-mile radius.
• Reports to: Security/Transportation Manager
• Department: Security/Transportation
• Business Unit: Sacred Circle Operations
• Patient Care: No
• Worker Status: Full-time, Hourly
• Benefits Eligible: Yes
• Work Schedule: To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required as job duties demand.
• Location: Salt Lake Main Clinic
• Supervisory responsibilities: None

The successful candidate:

• Coordinates transportation schedule and ensures patients are transported safely to and from the clinic.
• Coordinates SCHC vehicle maintenance schedules.
• Plans, organizes, and manages transportation services to ensure work is completed and consistent with company standards.
• Assists with same day pick up requests. Involves care coordination transportation and deals with adjusting schedules throughout the day.
• Dispatches drivers based off distance and real time tracking software.
• Coordinates and monitors third-party transportation.
• Audits and updates patient transportation status.
• Audits patient documents for transportation waivers and communicates with drivers and support staff when they are due for a renewal.
• Processes transportation applications and requests per policy.
• Documents the patient records as needed per policy.
• Assists with transportation approvals and transportation scheduling.
• Communicates transportation status updates to patients/staff, including but not limited to, approvals, denials, suspensions, scheduling changes, confirmations, in route and at location communication.
• Assists with scheduling transportation, reminder calls, and in route communication.
• Tracks and communicates transportation no shows to provider teams and the patient.
• Assists with transportation texts and phone calls.
• Serves as a backup option for driving as a health transport specialist.
• Maintains strict patient confidentiality.
• Treats patients with courtesy and respect.
• Ensures patients have completed their transportation application waiver.
• Abides by all clinic policies and procedures.
• Abides by clinic code of conduct.
• Performs all other duties as assigned.

• EDUCATION: A high school diploma or GED.
• EXPERIENCE: Minimum one (1) year of experience in a customer service setting or as a receptionist, preferably in a medical office setting.
• CERTIFICATION/LICENSE: Valid Driver License; CPR/First Aid Certified or obtain them within 30 days of employment.

• Knowledge, skill, and competency in working with diverse populations.
• Knowledge of basic office equipment including software, fax machine, copier, computer, telephones, etc.
• Knowledge of the transportation industry.
• Skill in developing and maintaining effective working relationships with patients, medical staff, and the public.
• Skills in critical thinking and problem solving.
• Excellent organizational skills.
• Exceptional skills in leadership.
• Exceptional interpersonal skills.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to respond appropriately and in a timely manner to emergencies and critical situations.
• Ability to comprehend and follow written and verbal instructions.
• Ability to organize and communicate clearly.
• Ability to react calmly and effectively in emergency situations.
• Ability to work well with team members and navigate stressful situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to maintain confidentiality of patient and employee information.
• Ability to maintain the company’s high standard of customer service.

Additional Information – Join us as we are Redefining Compassionate Healthcare, together!

As group of 4 healthcare clinics, diversity drives our identity. We are proud of our Native American heritage. Whether you are seeking your first job, transitioning back into the workforce, looking to start your career, or grow an existing one, Sacred Circle Healthcare walks with you. We need you for what you can do. We strive for a mix of benefits to help you combine great work with a great life.

• Competitive pay
• Healthcare coverage for you and your family
• Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees)
• Retirement matching to invest in your future
• Colleagues that are unparalleled
• A culture that is second to none