Job Description

Who are we?
Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller
Williams is a gathering place for the industry’s best real estate professionals.The Keller Williams
First Choice Market Center features a majestic office space and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams First Choice is the ideal place for agents looking to rapidly build and grow their real estate careers.

Who are we looking for?
The Director of First Impressions understands that for the Market Center to run effectively and efficiently, the leadership team must tend to its associates’ needs in such a way that they are receiving exceptional service and support.

The Director of First Impressions will have a relationship-based attitude with an understanding that the agents come first. They will act as the Front Office Manager and Communications Coordinator for the Market Center. This person is task-oriented, organized, detail-oriented and punctual. They are responsible, consistent and work well under pressure. They will communicate with associates, recruits, and the leadership team professionally with high-energy and a positive attitude.

What will you do?
These are the standards a well-above-average performer will maintain or exceed:

● Perform front office duties including greeting guests, answering phones, distributing mail, and conference room scheduling

● Assist leadership team with Market Center operations and various administrative functions including compliance for transactions

● Help to share the Market Center value story and participate in the retention efforts of current associates

Essential Duties and Responsibilities
● Perform front office duties: manage a multi-line phone system, monitor office email, greet agents and guests, manage appointments and calendars, receive and sort mail and packages

● Perform opening and closing duties as required
● Perform various administrative duties - daily commission submissions and compliance, make copies of recruiting and onboarding packets
● Maintain appearance, cleanliness, and organization of reception and all common areas
● Assist with office communication (email & text blasts, social media)
● Contribute to agent retention efforts

Required Knowledge, Skills, and Abilities
● Positive attitude and energetic demeanor
● Commitment to relationship building, follow-up, and top level customer service
● Tech Savvy - skilled with Microsoft Office, Google Suite, social media platforms
● Ability to handle multiple tasks
● Capacity to work in a fast-paced and unpredictable environment
● Professional appearance and dress
● Effective and efficient verbal and communication skills
● Customer service skills and interpersonal etiquette
● Computer, office equipment and phone skills
● Willingness to learn new tasks and accept additional responsibilities as requested

Required Education and Experience
● High school graduate or equivalent; Bachelor’s Degree preferred
● 1-2 years customer service or administrative assistant experience
● Knowledge of real estate practices and principles is a plus!

***Please include a cover letter with your resume explaining why you would be a good candidate for our team.***

Job Type: Full-time

Pay: $35,096.00 - $37,047.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Prairieville, LA 70769: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Google Suite: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person

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