Bristol County Savings bank has proudly served the local community for 176 years. The bank has made a firm commitment, through our strategic plan, to continue our evolution of various platforms to serve our current and future customers, how, when and where they want to be supported. This is why our digital presence is critically important.

This position is located in Taunton, Massachusetts with intermittent remote work capabilities.

OVERVIEW:

The Digital Banking Manager has ownership of customer facing digital banking platforms and functions. This role will work closely with internal and external stakeholders, and act as the Bank’s point of contact and escalation with third-party vendor partners, and oversee key digital technologies including; online banking, mobile banking, mobile deposit capture, bill pay, mobile wallets and others.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

• Responsible for maintaining the Bank’s customer facing digital channel platforms (digital banking, online applications, etc.).
• Ensures digital channels are implemented, optimized and providing efficiency across the organization.
• Owns online banking product for upgrades, patches, support for updating procedures, etc.
• Owns all front end customer digital applications (LoanWriter, Global Wave, Encompass, Account Opening, etc.) and their marketing attribution conversion points.
• Maintains customer journey maps through all conversion points and digital product user stories.
• Maintains data flow documentation for all ancillary third parties flowing through Digital Banking platform.
• Technical project lead for the digital department.
• Manages digital banking roadmap of tactical releases and availability of new features.
• Develops policy and procedures for digital banking processes to ensure compliance with established standards and regulations.
• Ensures all systems meet all regulatory and compliance requirements and supports Digital Banking risk assessment and risk mitigation efforts.
• Leads implementation efforts for system releases, upgrades, and new products and services, ensuring project and change methodology is followed.
• Works with various Bank departments to provide additional support, training, and best practices in relation to digital banking, ensuring procedures and training manuals are current.
• Actively participates with solution providers and creates/maintains relationships with other solution-user financial institutions, including user groups and other best practice sharing groups.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:

Performs related and unrelated responsibilities as may be required.

SUPERVISORY SCOPE:

Responsible for hiring, supervising and training Digital Banking Specialist

QUALIFICATIONS:

Bachelors’ degree preferred, plus a minimum of 7 years of successful experience working as a bank systems administrator or applications analyst of a financial institution.

Skill competencies required include, but are not limited to:

• Excellent verbal and written communication skills
• Excellent organizational and analytical skills
• Excellent interpersonal and relationship building skills
• Demonstrated achievement in applying technology solutions to client experience and business issues in a timely manner
• Ability to work independently while supporting a team environment
• Knowledge of Electronic Banking Regulations and ACH rules
• Knowledge of Deposit Banking Regulations-Reg CC, Reg D, DD
• Experience with COCC, Alkami a plus
• Must have an overall understanding of Bank operations and regulatory compliance and BSA.

We firmly believe that our employees are critically important to our success. In order to support them, we have one of the best benefit packages in the area.

• Premium free health insurance option
• 401K
• Pension
• HSA
• (PTO) Paid Time Off
• Premium Free Life Insurance
• Dental, Vision and Critical Care

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Taunton, MA 02780: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Electronic Banking Regulations: 1 year (Required)
• Digital technology: 1 year (Required)
• Technology management: 1 year (Preferred)
• Project management: 1 year (Required)
• Banking: 1 year (Required)

Work Location: Hybrid remote in Taunton, MA 02780

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