ExpertVoice (www.expertvoice.com) - We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Big Agnes, Patagonia Provisions, 5.11 Tactical, Garden of Life and 600-plus more, as well as retailers like REI and Cabela’s – to engage influential everyday experts, and to build, track and reward their helpful expertise.

The ExpertVoice culture is one of collaboration and togetherness. We believe deeply that we all want to be working alongside others. It motivates us, inspires us, and brings us personal joy. We are a team. We communicate, collaborate and work toward shared goals. We deliver exceptional products and service to our clients. We are also individuals, with different schedules, locations, and demands. We believe deeply that each of us should have the freedom to work where and when it’s best for our own respective lives. The bottom line, we are results-oriented but we have ultimate flexibility to make it happen. We’re based in Salt Lake City, but it’s OK if you’re not.

So let’s get down to the nitty-gritty. We don’t want to think about day one, but day 365 and beyond.

ExpertVoice is looking for an enthusiastic Customer Support Representative. You would play a crucial role in supporting ExpertVoice sold campaigns, programs, and initiatives. You will be responsible for ensuring the execution of all day-to-day activities and wowing our clients with attentive value-driving responses with the ExpertVoice product offerings. This person would work closely with our clients and many internal teams, including sales, professional services, marketing, and product development.

You will serve as the execution point of contact for a large portfolio of existing and new ExpertVoice clients. You will help execute all critical channels of work and interact with the client regularly via phone and email. You’ll be responsible for helping the clients execute best practices and identifying opportunities to grow the partnership while continuing to deliver results from their service to demonstrate the value of the partnership.

Responsibilities:

• Serve as the execution point of contact for a high-volume book of business
• Work closely with Sales and Project Managers to execute and launch large online client projects including marketing campaigns and other integrated marketing initiatives
• Gather and report analytics and key performance indicators to clients on a regular basis
• Explain usage statistics, give insights, and work proactively with the Account Executives to drive client ROI
• Develop, organize and lead client-facing platform training and presentations in order to increase knowledge and elevate clients' understanding of internal and external tools; including but not limited to, analytics training, sales rep training, order processing, etc.
• Interact with clients regularly via email and phone conducting Business Reviews, cadence calls, and one-off requests
• Help build and maintain a master calendar of events for each client, planning out promotional activities for the year
• Report client status and feedback to appropriate internal ExpertVoice teams
• Keep detailed track of main contacts and key personnel changes
• Meet quarterly initiatives and objectives
• Onboard new brands with our course on ExpertVoice best practices

Skills:

• Interest in working in a creative, fast-paced, start-up environment
• Ability to organize and prioritize your daily schedule and tasks
• Strong oral and written communication skills
• Ability to interact with diverse groups of technical and non-technical people
• Creative problem solver
• Self-motivated and proactive

Ideal Candidate will have:

• Online account management experience and/or Customer Support experience for a high-tech software-related firm
• Ability to interpret and translate analytical data to clients in a manner that is digestible.
• Experience with direct B2B client communications
• Familiarity with using Salesforce, Tableau, EXCEL, Google Suite, Outlook, Slack. (JIRA is a plus, but not required)
• Interest in working in a creative, fast-paced, start-up environment

The benefits of being on the ExpertVoice team:

• Open PTO
• Excellent benefits including medical, dental, vision, long-term disability, 401K (with match), paid parental leave, flex spending, AD&D, and life insurance
• Financial Advisor available to all employees free of charge
• Company-sponsored humanitarian trips
• Autonomy and ownership in problem-solving as well as a highly collaborative work environment
• Flexibility to work from your home or from our beautiful downtown Salt Lake City location
• Discounts with some ski resorts and vendors
• And finally, our clients frequently extend their incentive purchase programs to our employees

About ExpertVoice

As the world’s largest advocacy marketing company, ExpertVoice connects its community of more than 1 million vetted experts with the world’s top brands to build trusted brand advocacy by giving the experts a voice and elevating their recommendations. Learn more about ExpertVoice and how its rapidly growing community of brands and experts are improving sales performance by visiting www.ExpertVoice.com.

ExpertVoice is an Equal Opportunity Employer and E-Verify participant.

All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

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