Customer Service Team Member Job at Real Floors
JOB TITLE: Customer Service Team Member
REPORTS TO: General Manager
HOURS: Monday - Friday | 8:00 a.m. to 5:00 p.m.
LOCATION: Pompano Beach, FL 33064
Real Floors is the #1 multifamily flooring provider in the country!
COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country - we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
JOB OVERVIEW:
The successful candidate will perform a variety of functions such as inputting new orders that come in via phone, email and through our online customer portal. This person should be a fast learner and able to get things done quickly and efficiently as our business in South Florida continues to grow at a rapid pace.
JOB DUTIES:
QUALIFICATIONS:
AMAZING Benefits!
REPORTS TO: General Manager
HOURS: Monday - Friday | 8:00 a.m. to 5:00 p.m.
LOCATION: Pompano Beach, FL 33064
Real Floors is the #1 multifamily flooring provider in the country!
COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country - we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
JOB OVERVIEW:
The successful candidate will perform a variety of functions such as inputting new orders that come in via phone, email and through our online customer portal. This person should be a fast learner and able to get things done quickly and efficiently as our business in South Florida continues to grow at a rapid pace.
JOB DUTIES:
- Process new orders via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Ensure that all required documents are scanned into our system daily.
- Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.).
- Other duties as assigned.
QUALIFICATIONS:
- Strong customer service orientation and 1-2+ years of experience providing customer support by phone and/or in person.
- Detail oriented, self-motivated and organized.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.
AMAZING Benefits!
- Generous Paid Time Off (PTO) - Vacation, sick and personal time
- FREE Life / Disability Insurance!
- Affordable Dental & Vision Care Insurance
- 401(k) Retirement Savings Plan + GENEROUS company match
- Annual Bonus Potential
- Fitness Membership Reimbursement
- Employee Discount Purchase Plan
- Employee Referral Bonus Program
- More!
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