This position will be based onsite at our client’s Delta Airlines office. The client requires all team members to have received the COVID-19 vaccination by date of hire thus proof of vaccination is a requisite to be considered for employment.
Job Summary
At FLEETCOR, The Customer Service Agent – Crew Accommodations is responsible for booking hotels and transportation for Delta Airlines crew members worldwide. This full time position will be responsible for communicating effectively to resolve problems with vendors and crew members. They will be working with a team of agents to help keep the Delta operation running smoothly. They will also be in correspondence with pilots, flight attendants, and other departments within Delta. Must be able to work Overnight Tues - Sat.
Responsibilities

• Book hotel accommodations for Delta flight attendants and pilots
• Communicating effectively through Microsoft Office
• Help crew members or vendors if they have any question or needs regarding their hotel or transportation
• Handle payments with vendors
• Read crew schedules to determine what is needed
• Work closely with crew tracking and other groups relevant to operational needs that may affect crews and passengers
• Learn and understand the Delta systems utilized

Requirements

• Possess a general understanding of Microsoft Office and Teams
• Strong writing and communication skills
• Ability to apply and analyze data
• Strong organizational and multi-tasking skills
• Ability to work independently and as a contributing team member
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• High school diploma or GED Certificate is required. Some college education is preferred but not required
• Some customer service or call center experience is preferred but not required

About the Company
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.4B Annual Revenue
• 600,000 Directly Served Business Clients
• 2.6B+ Transactions per Year
• 8,400+ Employees

(as of December 31, 2020)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Job Type: Full-time

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